ComplaintsforMannered Mutt's Training

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  $1600.00 was paid to mannered mutts to enroll my 1-year old sheepadoddle to their 4-week, all day training. Was told after series of classes ****** would have basic skills such as sit, stay, lay, come etc. I took him daily, picked him up daily. The staff informed me it took 2 weeks to get him to become comfortable with program and staff. It wasnt happening. Again in 12/30 I paid another $1,000.00 for more training. Less than 5 days ****** regressed to having no manners or signs of no professional training. This was a great disappointment to our family as we had high hopes of ****** becoming my service dog, he already showed alerts to my silent seizures and Lupas flair *** as well as high blood pressure. Obviously we are unable to dedicate that much money for re-training at this time. $1700.00 is a lot of money right now. When I explained this to ******* (the owner) she showed no concern or solution beside 1-day of training. I sent a registered letter with no response. Not only is their practices and procedures ethical, her sales pitch is not truth. Folks should be careful about business, and their honesty.

  Business response

  07/31/2023

  The client paid $1619 for 4 weeks of day training for her dog ******* Approximately $100 more was spent by client on training tools, treats etc. They enrolled their dog to work on building confidence with strangers, addressing reactivity to strangers, as well as developing good manners and begin shaping the basic obedience foundation. Upon starting day training, the dog proved to be very slow to train which was communicated to client through report cards showing photos, video and text updates on how the dog was doing multiple times a week and during the weekly private lessons. We focused on building confidence with staff and learning to follow guidance from handler. He improved a lot during his training on the reactivity as well as on manners and obedience and lessons occurred to go over what he was learning. It was also communicated that due to ****** being slow due to his nervousness and reactive tendencies, we recommend that the client enrolls in a couple more weeks of training so that we can continue to work towards her goals for ******. Multiple times at her lessons (4 lessons came with the program), we scheduled 45 mins to go over what ****** has been learning and the client would leave after ***** mins. She did not communicate a reason why other than that she felt good about how to work on the training and that she was happy. After the 4 weeks, the client agreed she wanted to invest in ****** and continue with his progress and enrolled in an additional couple weeks of day training as well as purchased an e collar. The next day, she contacted us that her mom was having surgery and she would need to go stay with her and asked for a refund which we immediately issued. A few weeks later she contacted us again this time to say that ****** had regressed with his training and asked what she could do. We directed her to our free follow up group classes as well as reminded her that as discussed previously we recommend that ****** continue with more training through private lessons, day training or board and train. We didn't hear anything back from the client till she left a negative review stating we didn't train her dog which is false. We apologized that she wasn't happy with ******'s training however reminded her that his initial training he showed a lot of progress however he still had more work to do. His training was not done. We reminded her about the group classes as well as offered a couple complimentary lessons to go over the training that had already happened to see what was happening and make sure everything was being enforced correctly as she had left very early during multiple of her lessons we thought perhaps there was confusion on this. She was not happy with this and wants a full refund however we do not offer any guarantees and were consistent about communicating expectations with the client during the training. 

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