ComplaintsforMelody Music Shop, LLC

• Initial Complaint

  03/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a Fender Telecaster through Reverb on 2/25/2024. The package went to a wrong address, and Melody didnt use Reverbs Buyer Protection labels, and is refusing to assist in getting my item or money back to me. Theyve essentially stolen $1,059 from me by cheaping out using their own shipping label instead of the one Reverb wouldve supplied them.

  Business response

  03/29/2024

  The dispute / complaint to the BBB is rash and baseless as we're still in the middle of processing and handling the claim that we were JUST informed of!
  
  The package was delivered to the wrong address by *** (and this issue was JUST brought to our attention a little over 24 hours ago!) and *** has stated that they will be recovering the package to re-deliver to ****.  IF they cannot find the package, then *** will pay out the claim and refund will be issued to ****.  DUH!!! 
  
  The fact that we are already filing BBB claims and going nuclear over an issue that is being 100% handled and addressed promptly (AS WE ALWAYS DO) is ridiculous.  **** WILL be taken care of - it just takes a few days of investigation before we start throwing around money!  We haven't gotten ****** 99% positive reviews on Reverb.com by being idiots and s******* people over.  We WILL take care of **** appropriately but we will NOT refund him until *** has completed their processes as we must protect ourselves from refunding **** AND then having the package delivered afterwards (IT HAPPENS!) and, judging by ****'s impulsive and rash handling of this matter that is just in the infancy stage of investigations and resolutions, I 100% do not believe **** would be honest in refunding our refund when the package does get re-delivered.  We will handle this

  Customer response

  03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  They have been aware of the issue for a month and have only started working on fixing the issue one I threatened to contact PayPal and reverb. 
  if theyre so worried about me keeping the item if it does get found, they can simply ask *** to RTS the item and I can have my refund. 
  

  the name calling and sarcasm is incredibly unprofessional. 
  
  Regards,
  
  *****************

  
  

• Initial Complaint

  10/20/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a guitar through reverb on October 4th 2021 from melodys music in Indiana. It was a guild d 120 ce. I bought from them after checking thier reviews and seeing shipping was fast and they had good reviews. Although I did not check thier better buisness bureau record which contained a similiar issue in january of this year. The guild d 120 cost $822.83. On October 8 when I saw it had not shipped I contacted the shop and inquired about my Guitar and was informed by Kurt that in fact my guitar was not currently in stock it was a listing mistake on reverb a posting that was supposed to be deleted. And I was offered a discount of approximately 150 dollars on a different guitar. I gladly took the upgrade to a Guild OM 150 CE now I have waited since October 8 2021. With several calls to the buisness and being told the guitars shipping today yet no follow through. I've been given multiple tracking numbers one ups one fed x. The only resolution is sending my guitar to me IMMEDIATELY

  Business response

  10/26/2021

  Hello!  This is very troublesome because we did follow through with this customer issue and delivered as promised; we're not sure why it was necessary to file a malicious BBB complaint for something we are always willing to assist and already resolved very much to the customer's favor prior to the complaint being filed.
  We sent a message to the customer on the 10/8 about the inventory issue; they responded via telephone later and we resolved the matter by giving them an UPGRADE (above and beyond eh?) --   As shipping was in final prep to get the guitar out on 10/13 after confirmation the upgrade was ok to ship, they messaged the customer to let them know that the last three digits of the order was changed and asked "Are we good to ship?" for which they had no response.  After customer called in and spoke with Kurt on the 17th it was good to go, Kurt promptly cleared it for shipment and it was released to UPS (put on truck but not picked up by driver and scanned until the following day).  The product was delivered on the EXACT same day that this complaint was filed.  Perhaps this was very rash to file here as we are a VERY good customer service company and there was obviously a communication breakdown here we would always work to resolve.
  
  Wilbur
  Owner / President

  Customer response

  10/28/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 16039638, and find that this response/resolution is satisfactory to me. 
  
  

  My issue with melody music has been resolved there was miscommunication with an employee yesterday please recant my complaint I received the guitar and a tee shirt today. sorry for any inconvenience this may have caused and thank you for your time and consideration regarding this matter

   

  Regards,

  Ryan Wilkins

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩