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            Business ProfileAuthor Solutions, LLC

            Book Publishers
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Author Solutions has advised BBB that consumers signing a contract with the company are agreeing to binding arbitration through the American Arbitration Association for any unresolved disputes.  For more information on the American Arbitration Association, please visit their website at https://adr.org.
            See all additional business information

            Contact Information

            1663 S Liberty Drive

            Bloomington, IN 47403-5161

            Get Directions
            Visit Website
            (877) 775-7551

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            Customer Reviews

            1.46/5

            Average of 48 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            141 complaints closed in last 3 years

            34 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/14/2010

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Publishing Services; Author Services; Marketing and promotional services.

            Business Details

            Headquarters
            1663 S Liberty Drive, Bloomington, IN 47403-5161
            BBB File Opened:
            10/20/2002
            Years in Business:
            21
            Business Started:
            10/20/2002
            Business Incorporated:
            1/9/2007
            Accredited Since:
            5/14/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Balboa Press
            • Westbow Press
            • Palibrio
            • Author Learning Center
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            • Inspiring Voices
            • Content Distributors LLC
            • Responder Media
            • Booktango
            • LifeRich Publishing
            • Partridge Singapore
            • Partridge Africa
            • Partridge India
            • Archway Publishing
            • WestBow Press
            • Rutledge Hill Books
            • Uriel Press
            • AuthorHouse LLC
            • iUniverse, LLC
            • Xlibris, LLC.
            • Trafford Publishing, LLC
            Business Management
            • Mr. Eugene Hopkins, Global Director
            • Mr. Bill Becher, COO
            Contact Information

            Customer Contact

            • Mr. Eugene Hopkins, Global Director
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            141 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/10/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Issue 1: Publicity Package purchased on April 17, 2024 On April 17, 2024, I had purchased a publicity campaign package on April 17, 2024 from Archway Publishing/Author Solutions. The package was $3,000.I received the questionnaire and returned immediately. However they kept stating it was not received, even though I was responding to their emails. On May 14, 2024 I sent an email to the rep expressing my disappointment that they had not responded to my voice messages or emails in a timely manner. Publicist, contacted me later that week and we setup an initial phone call on May 20, 2024. I followed up with them on June 4, 2024 as I had not received any communications from him since our initial call on May 20, 2024. On Friday, June 7, 2024, complained to customer service around noon central time, Three hours later they stated that the Press Release was written and passed around the office and I would receive sometime on June 10, 2024. The Press Release was received at 11:28am on June 10, 2024. Press Release was duplicate to one that had been written previously.Issue 2: Sales and Royalty Reports for Q1 of 2024 I reached out to Author Solutions regarding Sales and Royalty Reports for the first quarter of 2024 in Mid-May. They responded reports be ready the last week of May the First week of June. Followed up with her on June 7, 2024 no reports or royalties provided or paid.Contacted customer service on Friday, June 7, ************ CTR time, I let her know I have invoices from purchasers from the Archway Author Center, Amazon and ****** books dated between January 10, 2024 and March 31, 2024 and asked if she could either look the info up by those receipt/invoice numbers or escalate the issue. I asked her to escalate the issue and then she told me to wait to see if they showed up on 2nd QTR reporting. * no one from the company has attempted to resolve the issue.
            Read More
            Read 140 More Complaints

            Customer Reviews

            48 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Thomas G

            07/09/2024

            I agreed to move forward with Archway Publishing. I sent them a copy of my book and indicated the markets that the book addressed. Once they sent me the general information of the book categories (genre) my markets of *********** Dementia and Caregiver were not in any of their offerings. I spoke to the ******************************* and ******************* about my concerns and my market for my book and there were no solutions to enter those markets. I decided to cancel this agreement and request a full refund of $5,999.00. As of this date they want to credit my account $5,299.00 and charge me $700.00 for cancelation fee. They have presented marketing in my genre during the sales presentation and assured me that Archway was in that market place. I believe that false advertising was used to get me to sign up with Archway. I am requesting the $700.00 refund be credited to my credit card account.

            Author Solutions, LLC Response

            07/10/2024

            When the reviewer decided to cancel the project, he was held to the agreement that was signed and returned. In that agreement, it states that for publishing packages, when no work has been completed, 10% of the purchase price or $150, whichever is greater, will be held. The reviewers package was $5500 so $550 was withheld. The reviewer also purchased an add-on service for $499. As stated in the aforementioned signed agreement, for add-on services not included in the publishing package, 10% of the purchase price or $150 will be held so $150 was withheld. Therefore, $700 was withheld from the amount paid. This information has already been provided to the reviewer last week.There does not appear to be any false advertising on our part. Just because a BISAC (genre) is not included in a list does not mean that the book cannot be marketed in the way the reviewer would like.
            Read 47 More Customer Reviews

            Local BBB

            BBB Serving Central Indiana

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