Business ProfileforUrban Air Trampoline Park

Hello,I have tried unsuccessfully to resolve a problem with Urban Air. On July 16, 2021, my babysitter tried to buy two day passes to Urban Air for my two children on her phone, using my ***************** She accidentally bought a year-long membership instead of day passes. I disputed these charges with **************** but was denied because she accepted the terms of the subscription service on her phone that day. Amex advised my best bet was to work it out with Urban Air directly. I called their corporate office to explain our sitter's mistake here and ask for some help and was told there was nothing they could do or would do to fix this human error. Therefore, my card has been charged every month for this service.I went to my local park (********, **) and the manager was able to change the email address from our sitter to mine (not the one associated with this complaint, but to my work email account. I can provide this if needed) so that I could at least log in. He said the subscription would come up for auto-renewal in July 2022 and I would get an email to cancel it at that point or accept the renewal. I never got that email and have been checking daily and was charged again on July 16, 2022 for another month.When you log into the account, there is nowhere to manage the subscription, request a cancellation or modification. You can add a payment type but cannot remove one.At this point, I consider this deceptive and unfair. I have tried every way I know how to cancel this subscription and have been thwarted. I understand that my sitter accidentally accepted the terms for a year-long membership in 2021 and have paid it each month, but was promised I would be offered the opportunity at the end of the 12 months to cancel, which I was not. I would like Urban Air to cancel this membership and stop billing me monthly for a service that we never intended to purchase.