3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Gary M
1 star01/23/2024
Recycling was not picked up last week. Sent them a message via their website and did not receive the courtesy of a reply after 48 hours. Called them this morning and after sitting on hold for what seemed like forever was finally told that they would not pick up again until the next recycle pickup date 10 days from now, I asked about a credit and was told "nope, it's a free service so no credit". Not the first time this has happened with these people. Also, their drivers are not very skilled. They usually put the bin down with a little twist at the end and gouge large divots out of your lawn. I have to leave my bins at the end of my driveway on concrete to prevent this. Not a huge deal but still inconvenient as it blocks part of my driveway. Reconsidering my trash service now. ******** looks good. Probably worth a few extra dollars get away from these rather rude people.
Renewable Resources, LLC Response
01/24/2024
Mr. M****, We do apologize for the inconvenience. Friday morning the weather was not favorable to drive on. We will pick up any extra bags you have out on your next regularly schedule recycle day. We do offer recycle as a free service. Something you won't find with other companies.Review from ASki S
1 star07/07/2023
The price you pay is good Compared to other options in our area but this company DOES NOT answer the phone….does not respond to emails….and we have had our trash out for 2 weeks straight and they have not picked up ours…or our whole streets’ trash. Multiple attempts by multiple customers to reach out …have been left unanswered. Then today woke up to the next billing cycle charged to our card but we are hit or miss on pickup-please don’t charge if services aren’t provided. This needs addressed as I’m unsure how they are BBB accredited with subpar business practices like this-charging for a service not providedReview from Wendy A
1 star03/22/2023
We cannot (our entire subdivision) get out recyclables picked up. They were due to be picked up last Friday and they are still awaiting service. Our trash was due to be picked up today and that isn’t looking very promising either. I’ve tried to call a few times and nobody answers and I emailed them and no response. Another trend is when they do pick up the recyclables it’s tossed in the garbage with our trash, there’s no way it’s being recycled.
Customer Review Rating
Average of 3 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.