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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
this company has continuously sent letters on behalf of Union ******************* (*************) saying that they have taken it upon themselves to implement their CPI because there is "lack of correct coverage", but never stating HOW it is incorrect. auto insurance policy meets all requirements stated in the letter, but the letters keep on coming and "add $360" to a $360 car payment, which Union Square only allows you to change online in the form of auto-payment, processes auto-drafted payments late, and then charges a late fee. Then, when the original car payment is made monthly, WITHOUT the additional $360 for "auto coverage" (since there is already an auto insurance policy in place that they actively choose to ignore although there is proof via the website they ask you to upload the proof of insurance to, and within the declarations letter itself), because it is not over $700, they state is overdue and threaten repossession of the vehicle. it has been a continous daily nightmare. No one has been able to help or answer any questions and nothing has ever been done to hold either company accountable. My father signed on a loan with me and it has essentially ruined our relationship.Business response
11/30/2023
This is not a customer of ******************** in ******, IN. We are not licensed nor due we have any business in *****
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Contact Information
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 AM |
---|---|
TTuesday | 9:00 AM - 5:00 AM |
WWednesday | 9:00 AM - 5:00 AM |
ThThursday | 9:00 AM - 5:00 AM |
FFriday | 9:00 AM - 5:00 AM |
SaSaturday | Closed |
SuSunday | Closed |
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.