At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 806 S Division St, Bristol, IN 46507-8983
- BBB File Opened:
- 8/29/2017
- Years in Business:
- 14
- Business Started:
- 1/20/2010
- Business Incorporated:
- 8/25/2014
- Accredited Since:
- 9/1/2017
- Type of Entity:
- Corporation
- Alternate Business Name
- Icon Direct Inc.
- Business Management
- Mr. Mike Waumans, President
- Mr. Matt Pico, Vice President
- Contact Information
Principal
- Mr. Matt Pico, Vice President
Customer Contact
- Ms. Emily Jordan, Product Manager
- Additional Contact Information
Email Addresses
- Customer Service
Customer Complaints
16 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
182 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
John H
06/28/2024
RecPro Response
07/01/2024
We are deeply sorry to hear about your recent experience with our customer service. We understand how frustrating it can be not to get a response when you need assistance, and we sincerely apologize for any inconvenience this has caused.
Upon reviewing your case, we discovered that there was an internal error in our communication. While a response was sent to your email inquiry, it was mistakenly directed to ****** in customer service instead of hitting the "reply all" button. This meant that you did not receive the intended response. We apologize profusely for this oversight and any frustration it may have caused.
Please know that we take your concerns seriously. I have already reached out to the manager of our customer service department this morning to ensure that someone contacts you today to resolve your warranty inquiry.
Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to correct this. If you have any further questions or need immediate assistance, please do not hesitate to contact me directly.
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