ComplaintsforMears Automotive

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 21, 2023, I took my car in for an A/C service. Perviously, I spoke with **** regarding about the appointment; she explained it would include A/C recharge with uv dye & once its full they will do a bench test to make ensure the compressor is working. Total $205. She then let me know if they determine nothing is wrong with the compressor then I would drive it for a couple of weeks to work the uv dye through the system, bring it back and determine the source of the leak. I had this service done and my car started blowing hot air within a few weeks. I brought it back it on May 23, 2023. They inspected the uv dye and said it was the **Rings that were leaking and total was $397 to fix. After paying for this, about 20 minutes of using A/C for the first time, it stop working. So I called them again and explained this. I had to bring it again on May 30, 2023. I asked them while I was dropping it off what does this look like since it seems like there was a misdiagnosis and **** gave me this explanation that on the bottom of the receipt when your A/C is having issues, you may need to bring it in multiple times to find the source of the issue. I felt like that was unfair because you dont see the receipt until the end of your first service and it felt like she was justifying. **** later called saying my A/C compressor was bad. Which I was surprised because they told me the first service was to ensure the compressor was not bad before doing further work. They quoted me $1800 for the compressor work. I took my car to another shop my family goes to and they were able to tell me immediately it was a bad compressor & said took them 20 minutes to run the test to find out it would shut off. it only cost $1000 to repair. I would like to be refunded my $600 as Mears did not fix what what was agreed upon. They were negligent in spending the time to diagnosis my car appropriately in the first service leading them to complete other costly repairs rather than the compressor.

  Business response

  06/12/2023

  Hi *******

  I was traveling when I first viewed your compliant, made it back to the ** on Saturday.  I will respond to your ****** review.

   

  Regards,

   

  *******************

  Owner - Mears Automotive

  Mechanical Engineer

  Customer response

  06/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The business said they were going to respond to my ****** review on 13JUNE2023. It is now 3 full business days later (the end of business day of 16JUN2023) and I have not heard from them. I had additionally asked for a refund as I had not received the services I had agreed upon and this was not address at all. I understand people are busy but this is just continued negligence and disregard for me as a customer and care to remedy the situation.  
  
  Regards,
  
  *****************************
  

  Business response

  07/14/2023

  Sorry for the delay.  I am travelling outside the ** for the summer.

  ***************** first came to ** with the compliant that the ** on her vehicle was not functioning.  At that time the system was completely empty of freon, we recharged it and her ** worked for three weeks (until the freon had leaked out of it again, as she was told would happen).  She returned the vehicle, we identified a leak and she authorized us to repair the leak.  The leak was repaired and ***************** picked up her vehicle.  One day later her ** stopped functioning.  She returned the vehicle to us and we diagnosed a ** compressor that had failed.

   We understand it ***** to have spent money on having one thing fixed and then have something else fail so we offered to credit all the money ($600) she spent on fixing her freon leak against a much more expensive ($1800) ** compressor replacement.

  ***************** felt we misdiagnosed her initial problem and that the ** compressor was the problem from the beginning.  Logic and common sense would dictate that for her ** to work for the three weeks after we recharged her freon that her ** compressor was working.  Logic and common sense would also dictate that if you had no freon in you ** system that you have a leak.  We tried to communicate this to ***************** verbally and in writing with not much success.

  The less expansive ** compressor repair ($1,000) is not comparable as it for just replacing the ** compressor, ours included the condenser and expansion device, which is required when replacing an ** compressor.  It is likely that she will end up being disappointed with her cheap repair.

   

  Regards,

  *******************

  Owner, Mears Automotive

   

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