ComplaintsforLiquidity Services, Inc.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 07th, I won a lot of computers and monitors from Liquidation.com a subsidiary of Liquidity Services Incorporated. The items were advertised as good, refurbished merchandise from Titan Electronics. When I received the lot of junk of the 13 items there were:1) Two broken computers with one that had no internal components.2). One missing monitor.3). Six severely cracked and broken monitors.4). Two monitors that had missing component or screen disfunction and 5). Two monitors that were used. When I made a claim with the company Liquidation.com they said to file dispute. Resolution of dispute took them 20 business days--twice as long to complete. They said they would only issue $111 for the missing monitor--but I have not even received that yet. So, I am out the $3020.08 I spent on a lot of mis-advertised absolute dysfunctional junk. This is really bad business, because they know they are pawning this garbage off as good, refurbished merchandise, running up the auctions sky high, and praying off the working class and their had earned money! They should be shut down and not allowed to sell this junk garbage to people. On this I want my money back and a full refund, because they are perpetrating fraud. They have fraudulently advertised the merchandise as refurbished.The Advertisement from Titan Electronics of Nevada reads thus: "Auctions sourced from Titam Electronics contain Returns ecommerce merchandise that bypassed a refurbishment process based on product value category, cosmetic condition, and/or functionality.They have a return policy that you can return the items if you do not take the items off from their warehouse, but there was no way I could inspect the items from ******. This claim is solely based on the fact that the merchandise was wrongfully advertised as Refurbished and in fact is a lot of dysfunctional junk garbage--fraud, fraud and fraud. Also, I intend to make a small claims case as this is in fact fraud. And it is not the 1st time.

  Business response

  07/16/2024

  We typically receive our company's BBB complaints through our BBB portal, this one was sent through regular mail to our warehouse location in ********** IN, which is why there was a delay in responding.  

  I've researched this matter, and I don't know where the customer got the idea these were refurbished computers.  I've attached the auction listing which clearly states these are customer return condition items, and the auction details these bypassed a refurbishment process, which means they were NOT refurbished and sold as-is.  If these were refurbished computers, they would have been listed in REFURBISHED condition, and would not state they may or may not be functional.  I've copied the verbiage from the condition note listed in the auction details below: 

  "Condition Note:
  The condition of this lot is: Returns.
  Items are not inspected and may or may not be functional."

  Returns condition items are defined on our site as "Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location.  Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order.  The majority of Returns, however, do have some operational and/or cosmetic problem. Depending on a companys return policy, these items may also reflect a measurable amount of use.  In addition,since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handling.  They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories.  Accordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.

  It's our opinion, the customer either did not read the auction listing nor condition listed in, or misunderstood these bypassing the refurbishment process as meaning they didn't require refurbishment.  This is not the case.  These items were not refurbished, and did not pass through a refurbishment process,  were not listed as "refurbished", they were listed as "returns" and stated they may or may not be functional. 

  While we understand the customer may be unhappy with their purchase, the auction was properly listed by the Seller and accurately informed the customer of the condition of the computers as "returns", and outlined the fact these were not refurbished computers and may or may not be functional.   Our Terms and Conditions requires all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing prior to bidding.  A Buyer is responsible for carefully reading the Listing and Seller Terms at the time of bidding, and Buyers bid at their own risk. Our Terms and Conditions state "A bidder in an auction format or a prospective Buyer in other transaction formats is making an unconditional offer to enter into a Listing Contract with the Seller. By submitting a bid or offer to Purchase, ***** agrees they have read,fully understand and accept the Listing, the Listing Contract and the User Agreement." Sellers are required to list the condition of the assets being sold, and include any guarantees in the listing details.  No assumptions should be made by the buyer of information that is not expressly provided by the Seller.  We hold the Seller liable for any misrepresentation within their auction listings.  After careful review of this matter, the customer's claim that the items were listed in a way to be misrepresented is unfounded.  We are unable to honor the customer's request for a refund. 

  Respectfully,

  The Liquidity Services Management Team

  Business response

  07/18/2024

  We typically receive our company's BBB complaints through our BBB portal, this one was sent through regular mail to our warehouse location in ********** IN, which is why there was a delay in responding.  

  I've researched this matter, and I don't know where the customer got the idea these were refurbished computers.  I've attached the auction listing which clearly states these are customer return condition items, and the auction details these bypassed a refurbishment process, which means they were NOT refurbished and sold as-is.  If these were refurbished computers, they would have been listed in REFURBISHED condition, and would not state they may or may not be functional.  I've copied the verbiage from the condition note listed in the auction details below: 

  "Condition Note:
  The condition of this lot is: Returns.
  Items are not inspected and may or may not be functional."

  Returns condition items are defined on our site as "Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location.  Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order.  The majority of Returns, however, do have some operational and/or cosmetic problem.  Depending on a companys return policy, these items may also reflect a measurable amount of use.  In addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handling.  They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories.  Accordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.

  It's our opinion, the customer either did not read the auction listing nor condition listed in, or misunderstood these bypassing the refurbishment process as meaning they didn't require refurbishment.  This is not the case.  These items were not refurbished, and did not pass through a refurbishment process,  were not listed as "refurbished", they were listed as "returns" and stated they may or may not be functional. 

  While we understand the customer may be unhappy with their purchase, the auction was properly listed by the Seller and accurately informed the customer of the condition of the computers as "returns", and outlined the fact these were not refurbished computers and may or may not be functional.   Our Terms and Conditions requires all bidders to acknowledge they have read and understand the condition of the merchandise provided in the Asset Information Section of each listing prior to bidding.  A Buyer is responsible for carefully reading the Listing and Seller Terms at the time of bidding, and Buyers bid at their own risk. Our Terms and Conditions state "A bidder in an auction format or a prospective Buyer in other transaction formats is making an unconditional offer to enter into a Listing Contract with the Seller. By submitting a bid or offer to Purchase, ***** agrees they have read, fully understand and accept the Listing, the Listing Contract and the User Agreement." Sellers are required to list the condition of the assets being sold, and include any guarantees in the listing details.  No assumptions should be made by the buyer of information that is not expressly provided by the Seller.  We hold the Seller liable for any misrepresentation within their auction listings.  After careful review of this matter, the customer's claim that the items were listed in a way to be misrepresented is unfounded.  We are unable to honor the customer's request for a refund. 

  Respectfully,

  The Liquidity Services Management Team

• Initial Complaint

  01/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I had spent $208.55 on an auction box. There were suppose to be 79 items in this box. When i received this box, I took pictures. The box was almost destroyed and the lid was wide open like it hadn't even been taped. There was also a very large whole in the bottom of the box. After going through what I had, I only received 12 items out of the 79. I did not have time to report this right away because my van was stolen, my house had 2 break in's and I had been raped 2 weeks prior to this. I have pictures of the box's condition when I received it and have a witness to back up my statement of everything not being there and the box being destroyed. I can attach the photos i still currently have. I expect a refund or for the items that were on that manifest to be replaced. When I reached out to them and explained what happened their response was " well you had 3 days to respond and since you didn't youre just out". That is bad business for one and that is technically stealing. Knowing that I did not receive what I paid for from them and doing nothing in return.

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