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ComplaintsforRiver Road Vintage
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
$20 order placed on April 6, 2023. Still not received after business said they would send on 4/24. Have reached out again and not given a response. Order processed via **** immediately so I may need to contact them if I do not receive product.Business response
05/11/2023
*** mixed up all of my orders. Refund being sent immediately.Customer response
05/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.Customer response
06/05/2023
Hello, I ordered from this company on May 25th, a $20 order that has not been sent. I ordered the same thing last month and had to contact you to get any results. I had contacted her and she said she would send it which she didn't and then a few weeks later gave excuses in a very unprofessional way (why would I care what has happened with her other packages? She never even mentioned mine). I would have liked to have the product, but the owner simply refunded my money right away, not considering my wishes whatsoever. The owner said she had a rough time personally so I thought I'd try again. My bad. The owner does not communicate. I just either want the product or a refund. By contacting you, it seems to be the only way I can get any action from her. I have never seen such poor business sense. Thank you.Business response
06/12/2023
Refund was given a couple of weeks ago.
Death in the family.
Please do not order from me again and quit harassing me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.