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Customer ReviewsforAll Square Roofing
27 Customer Reviews
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Review from John P
2 stars06/06/2023
I had damage to my roof from a falling branch in September 2022 and discussed repairs with a representative from All Square. He was professional and explained everything that needed to be done. He met with reps from my insurance company and it was determined that I had additional hail and wind damage to the entire roof, including 2 skylights as well as eves and gutters and other fixtures including my siding which would all be repaired and replaced. I was told work would be done in March or April, 2023. I learned that the original rep had been let go and work would be starting in May but it is now June and no work has been started. I was requested by All Square to provide them with $18,000.00 to allow them to purchase materials to start repairs and I gave it to them on December 21, 2022. They keep telling me that other people had damages before me and that they would be fixing my home repairs after they finished others, but my damage occurred back in September of ************************************************************************************************************************************* a timely manner. I had also received information that wind and hail damaged my old aluminum siding which would be replaced with vinyl, but still no repairs have commenced but they have had $18,000.00 of my insurance money since last December. I requested 3 weeks ago that my agreement be terminated and my money refunded as I had found another repair company but was told work would start in May, but it is now June 6, 2023 and no date has been given to start repairs. I believe I have been patient enough with this company and want them to cancel my agreement and return the $18,000.00 as they have not done anything they told me they would be doing and I am very dissatisfied with the company.Review from Jordan H
1 star05/23/2023
Very unprofessional. Details between office and contractors is not communicated. Workers have no clue what they should be doing on which property and leave materials all over your property then get very disrespectful and demand that you are responsible for disposing after a certain amount of time. would give 0 stars if possible.Review from Brian M
5 stars01/11/2023
**** at All Square did a great job of walking me through the process of having my roof repaired and paid for through insurance. He was thourough and went through every step with me before anything began. The work itself is excellent, and was started, finished, and cleaned up within a day. Highly recommendedAll Square Roofing Response
03/24/2023
Thank you for sharing your positive experience with All Square Roofing, a roofing, siding, gutter, and construction company serving the ************** area. We are pleased to hear that **** provided thorough guidance and walked you through the process of having your roof repaired and paid for through insurance. At All Square Roofing, we strive to provide our customers with clear and comprehensive information, so they have a complete understanding of the work involved.We are glad to hear that the work itself was excellent and completed within a day, with cleanup included. Our team of professionals is dedicated to providing efficient and high-quality services to ensure our customers' satisfaction. As a roofing, siding, gutter, and construction company, we understand the importance of timely and reliable services when it comes to home repairs.Thank you for recommending All Square Roofing to others based on your positive experience. As a company, we value our customers and strive to provide them with trustworthy and reliable services. We offer a wide range of services, including roof repair, siding installation, gutter replacement, and construction services to meet our customers' needs. If you ever require any of our services, please don't hesitate to contact us.Review from John L
1 star12/15/2022
We met ASR on a job where we were the hvac contractor. Asking us to give multiple quote for replacements on another jobs. Once we did, we didnt hear back. They used quotes to raise insurance claims. Nearly a year later, we had hail come thru our area. Being at a home ours, I stopped to talk to them and **** offered to come look at my roof for no charge. He asked who I had for insurance and assured me they had a great relationship with my insurance company and getting roof replaced would be a breeze. My insurance company denied replacement and authorized repair. they had us sign a contract stating we would give them the work if approved. No estimate was ever provided. We went to an adjuster, which then went to appraisal, and ultimately ended up with the umpire. Just after the umpires visit, **** called me and told me to fire my public adjusters. And that I wouldnt have pay them the 10% fee. As I inquired about the ultimate decision of the umpire, **** told me we had won and we were awarded a good settlement. So I called my adjuster, which I didnt fire, for the final determination. Which the appraiser was not supposed to divulge. When informed officially, **** came around and telling me about my neighbors and their insurance cases. He gave me opinions of them that I didnt ask for. He started promising me he could complete the job on time(per insurance timeline) but wouldnt put it in writing. We would not get our depreciation if it wasnt complete, and we would have to pay out of pocket which was over $11k. Then I starting asking 5 friends that work not completed on time, or even started when they said they would. Then they were unhappy, but money was taken off their bill for 5 star reviews, even tho each person was no happy at all with their service. They are legally obligated to share they compensated of reviews. This is false advertising. Then he back dated new contract to keep me from canceling it. Tho no work preformed, they take me to court for nearly $10k.Review from shayla h
1 star12/04/2022
Do NOT waste your time and money I had the WORST overall experience with All Square Roofing. I wouldnt recommend to ANYONE.I originally reached out to All Square because of the favorable reviews which is why Im taking the time out of my busy day to warn others.TIMELINE On March 22, 2022- I signed a contract to get windows replaced on my sun porch. The sales rep was pleasant and warned me that it would take ***** weeks for the job because of window shipping delays. I was completely fine with the timeline and paid a deposit of $1,654.00.8/22/22- the subcontractor returned and installed the windows. Some of the screens they installed where ripped which was the least of the problems. There are multiple gaps between the window and the framing. There are holes around the window where I can see directly outside. I can stick an entire butter knife in the gaps.I can stick the butter knife from the inside of the sunporch and see it sticking out outside. They also left glass EVERYwhere and nails unclipped. 11/30/22- received replacement screens. Agreed on a discounted price but would have rather had never gotten the work done.All Square Roofing Response
03/24/2023
I'm sorry to hear that you had a negative experience with All Square Roofing. It sounds like there were several issues with the installation of your new windows, including ripped screens, multiple gaps between the window and the framing, and holes around the window. It's also concerning that the subcontractor left glass and nails unclipped after the installation was complete.It's understandable that you are disappointed with the outcome and would have rather never gotten the work done. It's good to hear that the company provided replacement screens and agreed to a discounted price, but it doesn't change the fact that the overall experience was not satisfactory.If you haven't already, I would suggest reaching out to All Square Roofing to express your concerns and see if there is anything they can do to rectify the situation. It's possible that they may be willing to work with you to find a solution that meets your needs.Review from Jennifer F
5 stars11/11/2022
We are ecstatic with our results! The process was seamless, and all timelines were met. *****************************, our sales representative, was great from start to finish. He completed his site visit, supplied us with an estimate on the spot, and communicated when the project would start. When we had questions, he followed up in a timely manner. There were no surprise additional costs. All Square happily made a few changes I had requested without rebuttal. I would highly recommend this company and ******!All Square Roofing Response
03/24/2023
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with All Square Roofing, and that ***************************** was able to assist you with your roofing needs. We pride ourselves on providing seamless and timely service to all of our clients, and it's great to hear that we met your expectations.We're so glad that ****** was able to answer your questions and provide you with the information you needed to make informed decisions. Our team at All Square Roofing works hard to ensure that there are no surprise additional costs, and we're pleased to hear that you found our services to be fair and transparent.Thank you for recommending ** to others in the ***************** area. We appreciate your business and look forward to working with you again in the future.Review from Enrique M
5 stars10/06/2022
Great work and very knowledgeable on the products and services offered. Also, they go out of their way to help on insurance claims.All Square Roofing Response
03/24/2023
Dear *******,Thank you for sharing your positive experience with All Square Roofing in ***********. We're thrilled to hear that you found our team to be knowledgeable and that you were satisfied with our services. We take pride in ensuring that our clients receive high-quality workmanship and exceptional customer service.Our team also understands the complexities of navigating insurance claims, and we strive to make the process as seamless as possible for our clients. We appreciate your feedback and recommendation and look forward to continuing to provide excellent roofing services to *********** and the surrounding areas.Best regards,The All Square Roofing TeamReview from Anna P.
5 stars09/29/2022
*********************** was in our neighborhood the other day door knocking and we asked him about vinyl siding he was very knowledgeable and informative and did a very thorough and informative job. **** also told us that our house would be perfect for Solar and now we are very interested in possibly going Solar. He was very professional and pleasant to talk with. We will be recommending him to some of our friends and family.All Square Roofing Response
03/24/2023
Thank you for sharing your positive experience with *********************** from All Square Roofing. We are pleased to hear that he was able to provide you with valuable information about vinyl siding and solar options for your home.At All Square Roofing, we understand the importance of having a knowledgeable and informative team when it comes to roofing and siding solutions. We are dedicated to providing top-notch services and solutions to our customers in the **********, ******** area, especially when it comes to hail damage and other weather-related issues.We are thrilled to hear that **** was professional and pleasant to talk with, and that you would recommend him to your friends and family. At All Square Roofing, we strive to provide exceptional customer service and aim to exceed our customers' expectations.Thank you, ****, for choosing All Square Roofing and *********************** for your roofing and siding needs. We appreciate your positive feedback and look forward to continuing to serve you and your community in the future.Review from Ryan W
5 stars09/26/2022
Excellent company, we had a major issue with our roof and our insurance refused to help. I called All Square Roofing and ************************* came out the next day. **** explained the steps we needed to take and ultimately insurance covered the loss. All Square did a great job replacing everything. **** specifically was/is very responsive to our needs and is an honest and trustworthy guy. My family would be in a very bad situation if it wasnt for **** and All Square, they truly care about customers.All Square Roofing Response
03/24/2023
Dear *******************,Thank you for taking the time to leave a positive review for All Square Roofing and *************************. We are thrilled to hear that we were able to help you with your major roofing issue and that you found our services to be excellent.At All Square Roofing, we understand the challenges that homeowners in the ********* code face when it comes to hail damage and other roofing issues. We are committed to providing efficient and effective roofing solutions to ensure our customers' satisfaction.We are glad to hear that **** was able to provide you with excellent customer service and that he was able to work with your insurance company to ensure that you received the coverage you deserved. We believe in being transparent with our customers and providing clear information about the steps necessary to resolve any roofing issues.Thank you, ****, for choosing All Square Roofing for your roofing needs. We are honored to have had the opportunity to serve you and your family, and we are thrilled to hear that we were able to make a positive impact on your situation. Please do not hesitate to reach out to us in the future for any roofing needs you may have.Sincerely,All Square RoofingReview from Maria V
5 stars09/23/2022
************************* at All Square was wonderful to work with. He is very personable and cares about his clients. He was flexible and worked with me throughout the entire experience and was very professional! I am very pleased with the outcome of our roof!!All Square Roofing Response
03/24/2023
Thank you for taking the time to leave a positive review for ************************* and All Square Roofing. We are thrilled to hear that you had a great experience working with us and that you are satisfied with the outcome of your roof.At All Square Roofing, we take pride in providing our customers with high-quality roofing services, especially when it comes to hail damage. We understand the unique challenges that homeowners face in ***************** when it comes to inclement weather, and we are committed to providing efficient and effective roofing solutions.We are glad to hear that **** was able to provide you with excellent customer service and that he worked closely with you throughout the entire process. We believe that communication is key when it comes to ensuring our customers' satisfaction, and we strive to provide clear and comprehensive information throughout every stage of the roofing process.Thank you for choosing All Square Roofing for your roofing needs. We are honored to have had the opportunity to serve you and hope that you will keep us in mind for any future roofing needs you may have.
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