ComplaintsforThomas Excavating & Welding, Inc.
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Complaint Details
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Initial Complaint
09/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My issue pertains to work performed on May 13 and 14, 2021. ****** Excavating fixed a problem with the float valve and replaced a damaged gasket on our sewer grinder pump. Two months later I received an invoice for $1800 (attached invoice #5031). At that time I paid $400 for labor and inquired about the other charges. I spoke with Dawn ****** on 7/30 asking for an itemized bill and a payment plan. In August I received a letter of notes on the repairs. I took our invoice and the notes to 3 plumbing companies who work with similar sewer pumps to get feedback on the bill. See the attached description for further details. In sum, they all said the cost was higher than what the invoice or notes represented, and encouraged me to request an itemized bill. I then sent ****** Excavating another $450 with a letter asking for an itemized bill. They first replied that they would undo the work they had done; then that they would start a collection process. I need help resolving this issue!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.