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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Tried opening on online CD account. I was denied and a representative said "my application failed". I asked why? Was given no answer other than it just did. I asked this representative to take my information and check me out personally. He said no. I told him to get a supervisor. The supervisor told me the same thing. I then explained that I've NEVER been turned down for a bank account in my life. I have stellar credit (over 810), same job for over 32 years; multiple bank accounts; multiple investment firms; multiple real estate properties; etc.etc.They hung the phone up on me and said we can't help you if you can't get by our online application!!!!Their system has a glitch that won't process me correctly. It's not my fault. I'm being denied and SHOULD NOT BE. They are refusing to step up and take the extra time to have me vetted properly!! That is lazy and unprofessional and that is my complaint with the people at this bank!!!!!
Business response
11/21/2022
Our response to the compliant is included in the attached document.
Customer response
11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*******************************They merely made excuses as to why their system is NOT working as it should be.....AND there is NO follow-up system in place for those who the system is failing. If someone with competency was in charge of their compliance department AND received these types of complaints from licensingauthorities, you would think they would work to resolve them and prove their system has been made better. Just read the online views about this bank and you can dig up many of the same complaints.Obviously, I went on to another bank and gave them my business. But that's not the point. The point is this bank is invested with a software system that is kicking people out and making them ineligible to do business WITHOUT merits. Furthermore, there is no follow-up process for the customer to behandled by a person by this bank. Another mistake that's a "lose-lose" for both the customer and the merchant.**********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.