Business ProfileforSho-Pro of Indiana, Inc.

We had windows installed by this company several years ago and they are under warranty. We contacted the company because we had one window that had a crack in it to see if we could get it replaced. We originally called on Feb 24, 2023 and left a message with ***** the operator. She said someone would get back with us on Monday. The company called and set up an appointment for a window inspection and measurement for Mar 3, 2023. They called back and rescheduled the appointment for Mar 6, 2023. They did not give any timeline on when the window would be ready. We called April 23, April 27, May 3 and May 4 for a status. We usually talked to ***** the operator or sometimes *****. They just said they are working on it. Eventually we were told they had to remeasure the window because the first person had not measured correctly. ***** the production manager came and remeasured the window on May 23th. We called again in July several times for an update. The operator would either take a message or transfer us to voice mail. We called and asked for the owner (transferred to voice mail). ***** called back and said the window company denied the warranty but Sho Pro was still going to take care of the window for us. We just need to give them some time. The last time I tried to contact them was on November 14th. I left a message with the owner asking for a status or to see if there was something else we needed to do. We think that now that it is November, we have given them enough time. We have repeatedly called the company for a status on the window or to see if they are doing anything. At this point we do not think they intend to provide a replacement window, but we would just like an answer.