Business ProfileforSalon 01

I had a hair appt on Tues to get color. Upon arrival I showed photos of me and my previous hair color, and explained that I wanted the same thing. I also showed an example of hair color I once had that I did not want again, saying I had gone back to have that redone, particularly showing the highlights at the root. I explained that this was my biggest concern and I wanted a gradient fade from the root so that it does not grow out with any roots. We talked about balayage but decided not to do that upon discussing that my example photo was done using foils. I was asked about the color of my hair underneath and if I wanted more blonde there, I said I dont care about that part my concern is the roots. After color was applied and my hair was styled I felt that it was not right. In the chair with the mirror I said I am concerned that this is not the gradient like I want to avoid seeing roots. The stylist said oh yes youll probably have roots as the first inch grows out then it will blend. I felt uncomfortable as my concern was dismissed so I left and slept on it. The salon said there is a 2week period to fix issues for free. The next morning I called and they said I could come in Thurs to get it fixed. I went in with the same photo as before and a few extra to explain better what I had wanted. The stylist fixed it and the final product is much closer to what I wanted. However they charged me $50 because this wasnt their fault, I just changed my mind. I felt extremely uncomfortable as they got into a he-said she-said about the original appointment discussion and claimed that they gave me what I wanted but I just changed my mind the next day. That is unequivocally false. I came back because the highlights at the roots were not at all what I wanted, there was no gradient and it looked like my bad example photo. The good/bad example photos are attached, along with a photo of how my hair looked like the bad example photo (taken years apart yet look the same).