3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Donna B
1 star04/19/2024
They keep using the standard script of "It's roasted fresh when you order" as an excuse repeatedly for it taking 2 weeks to actually ship out your order! Then when you complain, suddenly the order gets shipped. Sometimes it ships in a couple of days and then others it takes weeks. Bad business practices!Review from fatemeh k
2 stars04/02/2024
Their website is exteremly and very very tricky. whatch when you are checking out. suddenly the price chages as you are pressing the check out.it's unbleivable... why are they doing that to us, I have no idea. they are making good coffee and making good money as it is. why getting tricky... and also they send cupon and you can not use their cupon code in checkout.Review from Rebecca B
1 star10/24/2023
The worst coffee I have ever tasted! Had high hopes based on the site information but the product that arrived tasted like a dirty ashtray. I contacted them about a refund, the offered me a sample bag of another flavor with the return of 2/3 bags I ordered. If I liked the new flavor they would send new bags if not then the 30 day guarantee would be negated and I would be out all my money and would have already sent back the remaining bags. They then said I could return the 2 unopened bags for refund but they would have to arrive and be processed (which could take 7 days). With a holiday on that Monday I would not have met that deadline and they would have the coffee back and would not be refunding my money. They were zero help in finding a way to manage this situation despite their "30 day money back guarantee". I would never recommend doing business with this company, especially as a ********. I will be disputing the purchase with my bank, as this coffee was not cheap with the exchange rate.
Lifeboost Coffee Response
10/26/2023
I am reaching out to extend our sincerest apologies for the oversight on our part regarding the tracking of your order which resulted in an extended delay due to customs holdup. At Lifeboost Coffee, we pride ourselves on exemplary customer service and ensuring that our customers are thoroughly satisfied with their purchases. Unfortunately, we fell short at reviewing delivery time of your order since you are out of the US.Upon learning about this issue, we have initiated a full refund to your account as a token of our apology. Additionally, I personally reached out to you via email and voicemail yesterday upon receiving your complaint. I am very keen to discuss this matter further and make amends. Your satisfaction is our utmost priority, and we are more than willing to take the necessary steps to restore your trust in our service.I am available at your convenience for a phone call or email correspondence to discuss this further and address any other concerns you may have.Thank you for bringing this to our attention, and we deeply regret the inconvenience caused.
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