Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          CNAC, CarNow Acceptance Company has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • CNAC, CarNow Acceptance Company

              12802 Hamilton Crossing Boulevard Carmel, IN 46032

            • CNAC, CarNow Acceptance Company

              9797 Colerain Avenue Cincinnati, OH 45251

            • CNAC, CarNow Acceptance Company

              7550 Leavitt Rd Amherst, OH 44001

            • CNAC, CarNow Acceptance Company

              15200 Lorain Ave Cleveland, OH 44111

            • CNAC, CarNow Acceptance Company

              90 Broadway Ave Bedford, OH 44146

            Business ProfileforCNAC, CarNow Acceptance Company

            Financing
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.04/5stars

            Average of 24 Customer Reviews

            Customer Complaints

            112 complaints closed in last 3 years

            43 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            CNAC provides automobile financing. 

            Business Details

            This is a multi-location business.

            Find a Location

            CNAC, CarNow Acceptance Company has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • CNAC, CarNow Acceptance Company

                12802 Hamilton Crossing Boulevard Carmel, IN 46032

              • CNAC, CarNow Acceptance Company

                9797 Colerain Avenue Cincinnati, OH 45251

              • CNAC, CarNow Acceptance Company

                7550 Leavitt Rd Amherst, OH 44001

              • CNAC, CarNow Acceptance Company

                15200 Lorain Ave Cleveland, OH 44111

              • CNAC, CarNow Acceptance Company

                90 Broadway Ave Bedford, OH 44146

              BBB File Opened:
              1/9/2015
              Years in Business:
              35
              Business Started:
              1/1/1989
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Byrider Finance, LLC
              Business Management
              • Mr. Nicholas Ott, Director of Dealer Services
              • Mr. Steve Wedding, President
              • Mr. Christopher Knight, Consumer Affairs Specialist
              Contact Information

              Principal

              • Mr. Steve Wedding, President

              Customer Contact

              • Mr. Christopher Knight, Consumer Affairs Specialist
              Additional Contact Information

              Fax Numbers

              • (317) 249-3001
                Primary Fax

              Customer Complaints

              112 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/01/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I purchased a 2015 ***** CRV from JD Byrider In ******** end of September 2023. In December of *********************************************************** contact with my account specialist **** letting him know what was going on. On January 17,2024 @ 4:30pm Im leaving work in *********** to see my vehicle being hauled off by ***************. I contacted Double J, they told me what they were told. I contacted JD Byrider and not a single person responded back to an email. Fast word to February 28,2024, I check my bank account and see that they took out a payment$241.66, Mind you, I have not had the car in my possession for over a month. So I called yesterday, **** has not there. Was told by ***** that auto pay was never taken off my account after they had taken it back, ***** stopped it and said Im sorry it should have been taken care of. and that **** would call me tomorrow( meaning today). I wait all day for the phone call, nothing. So then I call them and state So are you guys going to refund me my money that you stole and I didnt authorize usage of my card or are you going to give me the car back? **** states let talk to my manager. So he does and comes back says Manager said no to either one. I said so you guys stole from me and going to get by with it? Like why? And then he says the manager says we cannot. I said ok and hung up.
              Read More

              Customer Reviews

              24 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Athena C

              1 star

              02/12/2024

              CNAC has the worst customer service in the world. They will take your payment and then return it without saying a word until you're past due and begin to harass you. They don't listen to a single word you say, don't care that you have transaction history or email confirmation from them and just hang up when you get frustrated because they repeat the same thing over and over when it's not explaining why the payment pends and then returns without a word from them. I have called and asked for my pay off balance more than once and they always say someone will be in touch and never are. Let it be the day of that your payment is due though and they sure know how to contact you. Awful company.

              Local BBB

              BBB Serving Central Indiana

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.