ComplaintsforCNO Financial Group, Inc.

• Initial Complaint

  07/14/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Conseco Finance Finance servicing has a lien on our home in ********. We bought the house at an auction from the State of ********. Nobody informed us they still had a lien on the home title linked with the previous owners mortgage contracted in 2000, we found that out running a title search. We contacted a lawyer who was not willing to do the job and advised us to contact the company ourself to ask for lien release since we are not responsible for the mortgage of previous owner. However, this company is very difficult to track and after many calls to different phone number we have not made any progress to reach the company (or at least someone willing to help me) to receive the lien release. Any help will be appreciated. Thank you

  Business response

  07/15/2024

  We have contacted the consumer directly to provide details regarding this matter.

  Sincerely,

  Consumer Relations

  CNO FInancial Group

  Customer response

  07/15/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Conseco Finance ********************* has a lien on my mobile home title at the West Virginia DMV. I have paid off this home loan years ago. Nobody informed me they still had a lien on my mobile home title. This company is very difficult to get a hold of. My landlord is requesting to get a copy of my mobile home title, but the West Virginia DMV will not release it to me until I get a notarized lien release from this company. I received confirmation from the West Virginia DMV that this company has this lien.

  Business response

  12/30/2022

  12/30/2022

   

  RE:Consumer: ***************************

   Complaint ID: ********

   

  Dear **************:

  We are in receipt of a concern dated 12/27/2022 regarding the above-named consumer.

  Please be advised that Conseco Finance is no longer a part of our organization effective September 15, ****. Please direct the inquiry to the attention of *********************** Servicing LLC/Conseco ************* at ******************************************************* 55102.

  Sincerely,

   

  ***********************

  Consumer Relations Department

  *** Financial

  Customer response

  01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  

  Conseco ********************** or *** has an active lien with the West Virginia DMV on my property.  *********** Ditech or Green **** no longer exist.  ************ bought them out.  The West Virginia DMV will not release my Mobile Home Title until this company releases the lien. I have paid off the loan years ago from Green****.  Somebody from this organization has this record and they need to release the lien.  Nobody informed me about the lien.  I will pursue a lawsuit if this company does not release the lien. I have attached a copy of the lien on my property that the West Virginia DMV provided me and it clearly states that this company has a lien on my property which needs to be removed immediately. 

   

  
  ***************************

  
  

  Business response

  01/06/2023

  Please be advised that this complaint should be directed to the attention of ******, LLC (f/k/a Ditech f/k/a *********,f/k/a Conseco Finance) at ****************************************************************************************************** 19034.  Conseco ************* was no longer a part of our organization effective September 15, ****.  By an order approved by the **** Bankruptcy Court of the **************** of the ******** ********************, all assets of Conseco ************* were sold in March **** to CFN Investment Holding.  Any interest of Conseco ************* with regard to the property, the subject of this Complaint, were transferred to CFN Investment Holding.  CFN then created GreenTree Servicing, LLC (GreenTree) to own and administer the assets transferred.   In addition, none of our companies have any involvement with mobile home properties, nor do they have any assets.   We advise ****************** at this time to forward his request to ******, LLC.

   

  Sincerely,

  CNO Financial Group

  Consumer Relations

  Customer response

  01/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************

   

  The West Virginia DMV accepted the letter that *** sent me to release my mobile home title.  I still want a complaint on the company that they listed.  I paid off the loan over 8 or 9 years ago and should have been released at that time and these companies need to be held accountable for this.

  
  

• Initial Complaint

  04/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  cancelling of insurance

  Customer response

  04/27/2022

  overcharging for insurance and cancelling policy when you pay the payment go to the processing center and it takes them two weeks to post it made payment with check the check bounce never given chance to pay in it was charge extra money they said it was for admin fees try to get copy of polciy was told have to pay ***** for it when do have to pay to get a copy of policy just want to mother life insurance reinstated bechow many more people are they doing this toause she had it for a long time 

  Business response

  05/31/2022

  Please see attached.

  Customer response

  05/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  

• Initial Complaint

  12/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I originally obtained a whole life policy through ************ Life back in the 70's, then it was Conseco Life. No problems there. When Wilco took over my policy, I received a letter advising I would now deal with them. However, I have yet to receive any bills for premium! I get correspondence, and once I got a pending cancellation for not paying a **** I never received, so it's obvious they have my correct address. I've called them and they tell me they are sending them. So....how come I never get a monthly invoice! I have sent checks in, paying 6 months premium at a time, which get cashed, but never receive a receipt. I'll even take a semi-annual ****.....I just want my bills so I have proof I actually still have the policy and have not been paying for something that could possibly no longer exist!

  Business response

  12/20/2021

  Please see attached.

• Initial Complaint

  09/19/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This complaint is regarding my late wife's life insurance policy and Colonial Penn's gross mishandeling of this claim. My dearly departed's name is Teresa Nadine Presnell D.0.B. 04-13-59 Her D.O.D. was 04-30-21. Her Her Colonial Penn policy # is R983731512 the last four # of her SSN are 5279. I am her surviving husband Charles Presnell DOB 03=29=1970 last four of my SSN are 5464. I originally submitted Teresa's claim in early June. I also submitted a duplicate affidavit of heirship in early July because they LOST the original one I sent. This has been a three month long nightmare of broken promises and delay after delay and lame excuses on their part. I really do not think that they have any intention of sending my check despite the fact that they have affirm that I am in fact the legal heir each and every time I call. I do not trust this company at all. I think that they are profoundly incompetent and shady. Could you please help me? 352-602-5464 Charles Presnell

  Business response

  09/30/2021

  September 30, 2021
  
  
  
  
  BETTER BUSINESS BUREAU
  SERVING CENTRAL INDIANA
  2601 FORTUNE CIRCLE EAST STE 103A
  INDIANAPOLIS IN 46241
  
  
  RE: Colonial Penn Life Insurance Company
  Consumer: Charles Presnell
  Complaint ID Number: 15882640
  
  Dear Ms. Craig:
  
  We are in receipt of correspondence dated September 20, 2021, regarding the consumer named above. Thank you for bringing this matter to our attention.
  
  We have also received the same inquiry from the Florida Department of Financial Services, Division of Consumer Services. As we do not have authorization to release information to the Better Business Bureau, we have directed our response to the Florida Department of Financial Services regarding this matter. However, please be advised that claim processing has been completed.
  
  We want to assure you of our continued commitment to provide our customer with the best possible
  service. If you have further questions or need additional assistance, please contact our Customer Service Department at (800) 523-9100.
  
  Sincerely,       
  
  
  
  Katie Jasper
  Consumer Relations Department
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩