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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
April 15(ish) complained about AC not working well, no one came. June same complaint. Took three days and several calls two very gross maintaince men showed up and changed the filter. Said that would take care of the problem. Didnt. Reported the complaint again, called, maintence men came cleaned the coils.ac continued to not work. File another report, same guy came back a week later and cleaned the coils again. Still doesnt work. Complained again. The complex completed all the work orders. Had to fill out another one, called three or four times finally got ahold of someone. They said they would send someone right out. No one came. Called emergency maintance several times after hours, no one even called back. Called manager and she had them bring a window unit that only cools the main bedroom. And was told thats all they could do for two week until they could get someone out here. Its been two weeks. No one has reached out AND now theres bugs coming in through the window unit.Business response
07/15/2024
Hello **********,
I would like to apologize for the experience you have had at *************** during your tenancy. JG2 Companies began managing the property on 06/24/2024. I would like to know if your issues have been resolved since that time or if there are still issues that need to be addressed?
Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I viewed an apartment at *************** on 5/23/2024. I placed an application and paid an application fee on 5/30/2024 I paid an application fee of $35.00 and provided the lady all of my personal information.I had doubts on proceeding with the application as the lady in the office didn't seem to know very much and was all over the place. I have tried reaching the office since giving my application fee and was finally able to reach her on 6/10/2024 where she had me submit my paystubs again by email. She texted me from a **************. I called the number back and she was stating the power was out in the office for a week. Still didn't have any answers for me even though my move-in date was 7/1/2024. I texted the number back and asked her to verify she received my stubs and nothing. No reply. It is now almost a month later since I originally submitted my application. I have tried contacting JG2 directly and left a voicemail and I also contacted Fox ***** (it stated they were also managed my JG2) and did not get any assistance through them either. This lady and complex is completely unprofessional. When I stopped in to try to reach someone directly the office was closed and apparently I was not the only one who had submitted applications and now can't get ahold of the office. It is somewhat scary to know she has our personal information and hasn't done anything with it. Hopefully this is not a scam!Business response
06/18/2024
I am sorry to hear about your experience at **************** Unfortunately, we do not manage or own Wood Edge and never have. You can probably find out who manages the property on their website.Customer response
06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*****************************Customer response
06/18/2024
I was informed JG2 recently started managing this apartment community by the leasing agent at *************** and the leasing agent at *********. ********* is also listed on ***** Edge website as along with another complex in ************* which as I was told are all managed through JG2.Business response
06/25/2024
Please be advised we do not nor have we ever managed ***** Edge. We do manage ******************** in ******, **, but we do not manage ***** Edge. You can view properties we manage and own at jg2companies.com.Initial Complaint
02/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This is Pradeep and I Used to live in **************** on Apt 11 and its been 8 months since k moved out from the apartments and Ive been waiting on for my deposit check since last 8 months but not yet received it. Called so many times and they couldnt help me get my check and mailed to Crisit Elgin but no response. Need some help and my check. Thank you.Business response
02/23/2024
This payment was issued to the resident and returned to our office. The payment was reissued on 02/20/2024 and sent to the forwarding address provided. I have reached out to the resident directly and let him know to please contact me if it is not received in the next week.Initial Complaint
02/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
***************************** run by JG2 Company continuously charges different amounts for rent each month varying by as much as $20 a month with no explanation as to why. In addition to this, with auto-pay setup some months they will deny the auto-pay and not warn you until the payment date passes and they get their share of late fees added in their favorBusiness response
02/21/2024
Hello,
I have reviewed this account and attached a copy of the resident ledger showing charges are consistent with the lease every month. We process payments through a third party software so the resident would need to contact them regarding and rejected payments if they have already reached out their financial institution. We have no control over whether payments are rejected. I am happy to discuss further if needed.
Initial Complaint
01/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I moved out of ****************, a JG2 companies property, in May of 2023 after staying for ~10 months starting in July of 2022. I gave the then manager, ***************************, my forwarding address, in writing, on two separate occasions and never received my security deposit of $500. Instead of sending the money in the form of a check, I believe that this manager credited this money to my JG2 companies account, as I have a "$430 credit" with the company. This is evident in the attached screenshot of my account. Starting in October of 2023, I began making several calls and emails to **************** and never heard from anyone, until one day I was able to speak with ************************ (JG2 companies property manager) on the phone. She said that this was the "first time" that she had ever heard of anything, and would "get back with me in 24 hours". She never contacted me after this, even after I sent multiple follow up emails and several phone calls to both **************** and JG2 companies. I still am unable to get through when calling, and my emails also do not get responded to. I would think that this would be a very simple issue to figure out, as if you see what happened on the screenshots of my account, it is clear that I am owed my security deposit. Their unwillingness to acknowledge this and pay me what is owed per the terms of my satisfied lease is very unprofessional.Business response
01/12/2024
We apologize for the delay in you receiving your deposit refund. There were a series of accounting mistakes made on this account with our software. At this time the check has been processed and mailed to you at your forwarding address. Please reach out to us at ************ if it has not been received in the next 10 days.Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I&#**;ve contacted the maintenance office many times regarding my refrigerator not working. The refrigerator needs to be repaired or replaced. I&#**;ve lost food due to spoilage. The maintenance office has also failed to repair my sliding glass door.Business response
01/11/2024
The refrigerator has now been repaired and sliding glass door have now been repaired. There were delays in processing these work orders due to pest control issues is the residents unit and ability to enter.Initial Complaint
11/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The electricity is shutoff in the laundry and common areas. Residents need to be able to do the laundry and walk around the complex at night with proper lighting.Business response
11/27/2023
We sincerely apologize for the issue with the common electricity. The property underwent a change in management and some disconnects happened inadvertantly. To our knowledge, all electricity was restored to the property. If you are still having issues, please reach out to me directly so I can address the matter immediately. Thank you for bringing this to our attention and thank you for your continued residency.
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Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.