ComplaintsforPedcor Management Corporation

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I stopped in the office today to pick up a package and turn in my rent check and afterwards I received a call where I was informed that I have an unpaid balance on my account for June, July and August.Although I have made my full rental payment of $2,060 a month, somehow I owe a balance of close to $400. I was told "we have just been letting it slide" and then was rushed to have it paid by end of day or I would have more fees. I was never once informed about any additional balance owed, no notices have been put on my door, I haven't received any emails and I would still not know about this balance owed had I not stopped in today. I have been requesting access to the tenant portal to ensure I am up to date with all payments for over 2 months, which I have kept record of, with no resolution. I am unable to access any rental or payment information due to this issue. Since I have brought this to managements attention multiple times with no assistance, I have paid my base rent on time each month. Unfortunately, since your team was unable to notify me of any unpaid balance in a timely matter and had not communicated anything to me in those 3 months, I don't feel comfortable making any payment at this time. Calling the office has not been helpful since no one ever answers the phone and I don't have time to stop into the office every month to confirm you all have done your job. I was told today that my September payment would not be accepted until my past due balance was paid. According to the Georgia Landlord Tenant handbook, page 23, states " Also, if the landlord accepts payment in the current month, they cannot evict for past unpaid months." It's extremely unethical and borderline illegal to threaten late fee's and eviction due to mistakes your team decided to "let slide." Please advise how we can proceed. I have added you all to emails and called your corporate location over 10 times with no response.

  Business response

  09/10/2024

  Dear ******** the only property we manage is Ivy Ridge in *********. I do not show you as a resident of that community. Possibly you have confused Pedcor Management with another company. 

  Customer response

  09/10/2024

  The name of the property is the reserve at ridgewood and the property management name is Pedcor

  Pedcor is the name of the management company for *********** at Ridgewood. 
  
  Regards,
  
  ***** ****

  Customer response

  09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Pedcor is the name of the management company for *********** at Ridgewood. 
  
  Regards,
  
  ***** ****
  

  Business response

  09/13/2024

  I believe you will find the Pedcor Homes is the management company. We are often confused with them.

• Initial Complaint

  09/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They charging me for all new appliances when they all worked fine and I've got video evidence of them working. They are hitting me hard for *********

  Business response

  09/09/2024

  We conduct inspections on all apartments upon move out, yours was in very poor condition. the charges reflect the damage that was left behind and the replacements that were necessary to put the apartment back to original condition.

  if you have questions regarding your charges, please contact the leasing office directly 

  thank you

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Live In Golf Pointe Apartments In ********, ****. This Has By Far Been The Worst Apartment Experience Ive Ever Had. The Leasing Agents Gave Out My Personal Information To Another Resident Who Told Me Out Her Own Mouth She Got The Information From Them. This Has Caused Me To Live In Consistent Turmoil. Ive Filed Multpile Complaints And Nothing Is Ever Done. To The Point Where It Escalated Last Night 8/28/24. Where A Neighbor Stood On My Porch And Threaten Me And To Take Me To Court Because Of A Banging Noise She Is Adament Is Coming From My House. The Same Banging Noise I Asked The Rent Office To Fix. They Disclosed To Her My Name, Age, And The Reason Why I Moved Out Of The Previous Apt I Lived In At This Same Complex. At This Point I Am Being Harrassed By My Neighbor And Her Family Because They Believe That My Autistic Son Is Jumping Around In The Middle Night. Every Single Time They Come To My Door My Son Is Asleep. So I Dont Know What Noise They Are Hearing Unless Its The Service Heater In My Apartment Or The Other Neighbors. Either Way The Leasing Office Does Nothing. I Asked For Pedcors Email To Inform Them Of These Incidents And Was Met With Resistance By The Leasing Staff. I Also Asked For A Thirty Day Notice Paper Which The Leasing Agent Threw At Me. This Place Is Horribly Managed By *****. She Literally Does Nothing, Every Complaint Is Swept Under The Rug. According To My Downstairs Neighbor Shes Filed Several Noise Complaints On Me And I Havent Received A Notice For Any Except 1. Thats How I Know They Arent Acknowledging Anyones, Including Mine, Complaints. And Not To Mention The Pool Here Hasnt Worked In The Last 2 *******, They Makeup Deadlines Whenever They Want And They Just Dont Do Their Job As A Leasing Office. I Will File A Complaint Everyday Until Someone Tells Me How My Downstairs Neighbor Know My Personal Information And That I Moved From One Complex To The Other.

  Business response

  09/03/2024

  I am sorry you have been displeased with our staff and your apartment.

  We NEVER disclose information about our residents unless we have a warrant or subpoena to do so.

  I understand from maintenance that your water heater is being addressed today.

  if you have further concerns please contact us directly in the leasing office.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is day 2 that weve come home to our apartment and its air conditioning went out. First day yesterday 8/25 we came home to reading of 82. Had it set to 68. Today we got home and it went higher to 89!!!! Not safe living conditions in this heat advisory issued. Our apartment complex ************. Is not doing anything about it. *** came out last night turned down the unit cooler. Said it would cool and be fine. Which it didnt!!!, because of today going up to 89!! He came out tonight again, said hed come back with a portable and he couldnt do anything about it. He has not returned tonight. Called him and he said no wed be fine.

  Business response

  08/28/2024

  We are sorry for the inconvenience with the Air Conditioning not working properly.

  I understand a portable unit was installed until we could get the unit diagnosed. It is also understood that since the diagnosis did not reveal the problem a new unit is being installed today. 

  If the problem persists after the replacement please advise us in the leasing office, thank you

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ashley Estates is now claiming several years after we have moved out that we owe an outstanding balance of *****. We were never notified by mail , phone or email. We gave a forwarding address in which we are being told that we did not. On top of that we were on Section 8 , and Section 8 was never notified of any outstanding charges and obviously had a forwarding address for us as well. All the sudden this month I was notified by Credit Karma that this balance was added to my credit. When I called Ashley Estates to speak to them about this alleged amount I was told I didnt give a forwarding address so there was no where to send it. I asked to be sent an itemized list then detailing this alleged amount and the assistant manager currently working there stated she would look into since I said I wanted proof. I did say I would call back another day to speak to the main manger who she said was not there at the time. I called back a couple days later and spoke with the main manager currently there who the switched up the story and said she sent it to address at Ashley estates that we moved from since we supposedly gave no forwarding address and that if I had my mail to be forwarded to my new address then I should have received it. Then she also went on to refuse to give me the itemized list of these supposed damages that costed *****. Furthermore she was EXTREMELY rude and told me I was lying that the assistant manager did not say that she would look into it for me ( in which she did ) and also stated that she was sitting right there when I spoke to the assistant manager , even though she said the main manager wasnt there but yet they were sitting right next to each other ? We moved out in 2021 , and they did not send over this alleged amount to collections until the end of 2022. Never was sent any papers in the mail , given a phone call and or email. Section 8 was never notified either. It is my legal right to be given an itemized list of this alleged amount.

  Business response

  08/20/2024

  Upon move out the former resident did not provide a forwarding address to send the security deposit disposition letter. The disposition was sent to last known address which is customary. Once we have waited past 30 days we customarily turn all cases over to our collection agency to make further attempts at notification and ultimately collection of any debt. If there were no damages or owed rent the former resident would have received a refund of their deposit but in this case there was a balance owed and the security deposit was forfeited. The former resident was advised by the office team to contact Better NOI for any further communication regarding this account.

  Customer response

  08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The deposit was only 300$ , a few weeks before move out we were quoted around that amount to fix the doors and blinds. So in which I was already not expecting the deposit back. Furthermore I still have not received proof of the alleged amount due caused to alleged damages. In which would need to be given to me in an itemized list. Which is still not be given to me. It is by law my right to get this paperwork. I did tell the manager at Ashley Estates that I would make a complaint due to the unprofessional behavior on her end , and I was told to go ahead that all complaints come back to her anyways . Very interesting how everything else Im saying is being disregarding. That shows you know you are in the wrong here. I will take this matter as far as it needs to be taken but legally I can not be charged of something that there is no proof of , you are still avoiding sending me the itemized list. 
  
  Regards,
  
  *****************************
  

  Business response

  08/26/2024

  As requested, a copy of the notice to vacate (no forwarding address) 

  Security deposit disposition with move out inspection and list of damages.

  All documents were mailed to last know address.

   

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been without proper working air for over 2 months. They have claimed to be working on it but there is no leasing office staff. My apartment was over 80 degrees this past weekend. No one was in the office Monday although they should have been open, and Saturday hours are never honored. This is an ongoing issue and they are expecting me to pay full rent for an apartment in which my son (10) and I sweat in. I dont get updates on the issue and again there is no staff at ***********. The entire staff was fired two weeks ago minus maintenance. An email was sent to corporate and I still havent received correspondence back from PEDCOR.

  Business response

  07/10/2024

  We greatly apologize for the inconvenience and appreciate the opportunity to respond. The issue started out as a coil leak. The coil had to be ordered and replaced. The unit was pressure tested and found no leaks. A temporary unit was left to prevent the apartment from being without a source of air conditioning. Our Corporate Maintenance Specialist returned today and unfortunately found another leak during the troubleshooting process. As of today, the unit is holding pressure and cooling properly. It will be checked again today to assure it is functioning properly.Refrigerant also added to the unit today. The Property Manager reached out today to confirm the repairs were made and left a voicemail. As with all mechanical systems, the troubleshooting process can take additional time to make sure all repairs are completed and although the needed repairs were out of our control, we again apologize for the inconvenience. 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied back in May & was told it was doable to move in by the 15th which was perfect because my lease ended the 30th and my voucher expires the 10th of June never heard anything after 1 week so went in person they needed my paystubs again & BC I resubmitted next day, I was told she would work on my application that day and I would have an answer end of day never heard back so I left a voicemail was called back by someone else in front to be told they do applications in which they are received and mine was last one called a week later again no answer or returned call end of May i go in person I asked about update was told they put them on hold to catch up on other matters i expressed to them how my lease was ending soon they said i had plenty of time, so i stuck through. then they are back & forth w/ everything i submitted them, they needed pay stubs sent same day asked if there was anything else needed was told no next day they needed court orders for custody which I had already submitted to them, i sent it over a 2nd time asked if anything else was needed was told no, next week was told i need a work verification filled out 2nd time sending then saying it was wrong my work needed to email it to them work sent it same day 3rd time the next day needed a form filled out stating CS again 2nd time filled exactly as directions read next day told it was wrong to do again next day they want document from the GA stating im not getting CS once again already submitted to be told they no longer accept that form from GA and it needs to be a different one that take 10 days to receive. i sent everything asked for the first day i applied and asked what they needed to be fixed upfront instead of every day but you changed your forms what seems like constantly i paid app fee which I know wasn't alot but to a single mom of 3 fleeing DV it was alot assured me I had time now I am homeless with ******** feel it was purposely done and I was discriminated on

  Business response

  07/09/2024

  *******************,

  We are sorry to hear that you have not been fully satisfied with your experience at Trails of **************. Our community is a Section 42 tax credit community and we are required to obtain certain documentation during the application process to ensure program compliance. We do our very best to request all of the documents needed on your initial visit however, there are times when additional documents are required to clarify items on your application. if you would like to discuss specific information related to your rental application, we kindly invite you to contact the Property Manager directly. thank you

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The property manager will not even talk to me. I've had many maintenance issues that were not resolved and when maintenance came to fix things nothing was cleaned, and none of the repairs were finished. We scheduled an appointment to finish repairs so my wife took time off work, but they never showed up. This was seven days ago.I was overcharged for my last month's rent when I emailed the property manager she ignored me about the overcharge. I asked her to explain what this charge was about. She ignored me and now I see the problem was corrected from their website. This person does not belong in any sort of customer service position.

  Business response

  07/02/2024

  ***, i apologize that you are going through some troubles, however Pedcor Management is not affiliated with *************. That property is managed by Pedcor HOMES.

  Customer response

  07/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The apartments located at ******************** is under this companies list of communities as I currently live here. The service from the maintenance crew have been horrible and unprofessional. We are dealing with a broken refrigerator that has been sitting in the apartment for seven days, and none of the maintenance staff has come to do anything about this after multiple maintenance request at this point it needs to be addressed because a refrigerator is necessity to living the fact that the maintenance people have dragged their feet and the property manager is so unprofessional as well it needs to be notified that this business has not lived up to professional state today. The refrigerator starts to smell after a period of time. the food thats in the refrigerator is not being replaced as the property staff stated and theyre waiting for a part to come in because they are not replacing the entire refrigerator, which they should.

  Business response

  06/14/2024

  This complainant is not a resident at our community. We have gone so far as to communicate with the resident in the apartment listed in the complaint and she has no knowledge of this person and does not have any complaints. I would assume this to be a fraudulent complaint.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm surrounded in my apartment building by people who like to use high pitch sound to annoy me. There have been times when it's completely quiet and normal but when they find out that I'm home all h*** breaks loose. I've been dealing with this for quite a while. It's not good for my health. I've been in touch with management and the police. They tell me I have to record something. My microphone on my phone isn't strong enough. Not everyone can hear these sounds. I know what I'm hearing. I've heard switches being turned on and stuff being moved. There really is something going on. This situation really needs investigated. Its been going on for too long. Can you help me?!

  Business response

  05/22/2024

  We are sorry to hear about the issues you are experiencing. As we take the concerns of our residents very seriously, we have investigated this matter on the following dates: 09/18/2023, 09/28/2023, 09/29/2023, 11/27/2023, 12/14/2023, 01/23/2024,01/29/2024, and 04/12/2024. These were visits to your unit or your unit and the surrounding units. These visits have been conducted by every member of the leasing and maintenance staff at one point or another. Each time we have appeared we have been unable to find anything in your unit or the surrounding to have any deficiencies, mechanical or otherwise.  We feel that further visits to your neighbors would pose an unreasonable burden, as thus far,nothing out of the ordinary has been found to be occurring.
  
  Furthermore,we have extended an offer, which was accepted, to put you on the transfer request list, though no apartment meeting your criteria has become available. We also have extended an offer for allow you out of your lease with a 30 day notice.
  

  Customer response

  05/24/2024

  When my unit is visited, there is no noise.  It only occurs when I am here.  It is going on right now as I am writing this.  I'm not hearing things.  It occurs when I get home from work and when I'm trying to sleep.  I'm sorry but I think my neighbors are withdrawing or hiding things.  This is really going on.  What can I do to stop this??  I feel that the business isn't taking me seriously.  I've had every medical test possible.  There's nothing wrong with my ears.  My ears hurt everyday because of what I'm dealing with.

  Customer response

  05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  When my unit is visited, there is no noise.  It only occurs when I am here.  It is going on right now as I am writing this.  I'm not hearing things.  It occurs when I get home from work and when I'm trying to sleep.  I'm sorry but I think my neighbors are withdrawing or hiding things.  This is really going on.  What can I do to stop this??  I feel that the business isn't taking me seriously.  I've had every medical test possible.  There's nothing wrong with my ears.  My ears hurt everyday because of what I'm dealing with.
  
  Regards,
  
  ***************************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩