Business ProfileforThe Roof Squad

Back in July 7, 2023 I filled a claim on my roof with me insurance company. Then I but out a request for roof companies. So The Roof Squad agent came out. He looked at the roof then told me what he seen. I said ok. Then I told him Im not sighing a contract. Then He said its not a contract just an estimate. I said ok. Then my insurance agent called. He said I will be out of town. I said ok. They kept calling me about the claim, and I told them that my insurance company agent was out of town. So my insurance agent got back he called me and told me they keep calling him for information and he told them I dont give out information to contractors only two of my client. So they called me and told me that I need to send them the information that my insurance company sent me and I said I have not signed the contract yet, so why you need the information. then I sent them the information but I still did not sign a contract with them to do the work. so when I seen the contract, it was for more money than was supposed to be on there so I called them and my insurance agent and I told my insurance agent that Im not signing a contract with them. so when I called them back about the amount, he said thats the match money that we said we will pay that the insurance paid to get your roof put on so I said explain to me what youre gonna do with that money that you gave me to match what the insurance company gave me. So then they told me I have to pay out-of-pocket for the materials and I told them Im not doing that my insurance company has already paid in full for the roof to be put on. So I said why is my bill over $8000 when the insurance company already paid $4000 for what needed to be done. So the roof squad told me that was the money in case you wanted extra things to be done, but you have to pay for the material. But if you cancel you owe us 20% of the money that we gave you but I said you didnt give me any money my insurance company did. So theyre charging me almost $1700 for canceling.