Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Byrider has 19 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Byrider

              12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

              BBB Accredited Business

            • Byrider

              1703 US Highway 31 S Greenwood, IN 46143-2934

              BBB Accredited Business

            • Byrider

              1525 N Shadeland Ave Indianapolis, IN 46219-3649

              BBB Accredited Business

            • Byrider

              575 Sagamore Pkwy S Lafayette, IN 47905-4737

              BBB Accredited Business

            • Byrider

              8581 Beechmont Ave Cincinnati, OH 45255-4784

              BBB Accredited Business

            Business ProfileByrider

            Used Car Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            This is the business profile for all the Corporate owned JD Byrider. Any other JD Byrider locations not listed maybe a franchise location and inquires need to be directed to BBB in the service area of the JD Byrider location in question.

            If you need further assistance, please contact customer support at [email protected].

            See all additional business information

            Contact Information

            12802 Hamilton Crossing Blvd

            Carmel, IN 46032-5424

            Get Directions
            Visit Website
            (317) 249-3000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 56 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            300 complaints closed in last 3 years

            81 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/19/1996

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Byrider Sales of Indiana S, Inc. owns dealerships throughout the Midwest and Eastern Pennsylvania area.  Please be advised there are independently owned and operated dealerships throughout the country and are not included in this business review.

            Business Details

            This is a multi-location business.

            Find a Location

            Byrider has 19 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Byrider

                12802 Hamilton Crossing Blvd Carmel, IN 46032-5424

                BBB Accredited Business

              • Byrider

                1703 US Highway 31 S Greenwood, IN 46143-2934

                BBB Accredited Business

              • Byrider

                1525 N Shadeland Ave Indianapolis, IN 46219-3649

                BBB Accredited Business

              • Byrider

                575 Sagamore Pkwy S Lafayette, IN 47905-4737

                BBB Accredited Business

              • Byrider

                8581 Beechmont Ave Cincinnati, OH 45255-4784

                BBB Accredited Business
              Headquarters
              12802 Hamilton Crossing Blvd, Carmel, IN 46032-5424
              BBB File Opened:
              12/4/1995
              Years in Business:
              35
              Business Started:
              1/19/1989
              Business Incorporated:
              11/15/1995
              Accredited Since:
              7/19/1996
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Byrider Sales of Indiana S, Inc.
              Business Management
              • Mr. Craig Peters, President
              • Ms. Shari Leonelli, Compliance Manager
              Contact Information

              Principal

              • Mr. Craig Peters, President

              Customer Contact

              • Ms. Shari Leonelli, Compliance Manager
              Additional Contact Information

              Fax Numbers

              • (317) 249-3001
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              300 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/03/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased a car from the ********* location and one month later they closed I notified them within a day or two of problems with the vehicle and they were supposed to have the car in for service. Once the location closed I have been given the run around with trying to get the car serviced it has been almost 3 months and the sales person does not return my calls the finance company won't help either. Very disappointed in the customer service all around and now am stuck paying for a car which needs work and everyone has disappeared. Do not purchase a vehicle from these guys horrible experience.
              Read More
              Read 299 More Complaints

              Customer Reviews

              56 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael F

              07/21/2024

              Well I was looking at the other reviews for byrider and over the last several months you can see a progression of them selling junk cars to people it's really sad but they sold me a car I haven't had it a year and it needs a new engine and they want me to pay him over $2,000 before I can even get the car back and not to mention they had it a month and they're going to have another month to fix it they are a joke

              Byrider Response

              07/23/2024

              We apologize for the inconvenience you experienced and would like to resolve it for you. Please get in touch with ************
              Read 55 More Customer Reviews

              Local BBB

              BBB Serving Central Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.