Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2013 ***** I S250 for the 2019 *** 530 I they had on the lot at first when I started it up. The *** said it shook because of the turbo. I dont know anything about cars so I believe him until they told me my car needed a fully new intake system instead of just a camshaft sensor so they gave me a whole new intake and then my car started leaking oil from the turbo line so I had to take it in to the *** dealership so they would fix that and at that point give me new motor mounts that caramel motor sold to me knowing they were bad and almost nonexisting. Carmel motors also told me they changed a crank casing and some how within not even 2 months it needed a new one. This car just made it exactly 30 days from being back with the mechanic, I cannot go more than 30 days without this car, having to be back in the shop for something. I have receipts of all the work. And its all been over 15k so far and warranty has only paid 12k

• Initial Complaint

  Date:11/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a refund on my un used gap coverage, I emailed over a month ago and the finance manager said he would take care of this for me. There has been no resolution and my emails and calls have been ignored since.

  Business Response

  Date: 11/22/2024

  The *** policy has been canceled and refunded.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 23rd 2024, I purchased a vehicle from Carmel Motors. The vehicle was picked up on 9/24. On 9/26 I smelled gasoline as if someone had opened the the gasoline pump at a gas station. I drove the vehicle to the dealership. It was approximately 17:45. I told the gentleman (I called him ***** I don't have his actual name) what the issue was. He told me he did not have any service people there, and I needed an appointment. I left and went to an appointment. On my way home, the vehicle started bucking and jerking and would not accelerate. Lights came on, and a warning came on saying "drivetrain malfunction, drive moderately." I prayed just let me get home God! I made it home, backed the vehicle into the driveway. Had it flat towed back to the dealer the next morning which was the 27th. I saw my salesman, ******. He asked me what was wrong. I informed him then, I did not want the vehicle. I then spoke with ****** ********, sales mgr. I informed him of what happened. I then told him as well, I did not want the vehicle. He then informed me he was unaware the car was coming, and the only person that could cancel the contract was his mgr. I spoke with the bank that financed me, and I was informed the contract could be cancelled even though the vehicle had already been funded. The company would have to cancel and return the funds. I left there and picked up a rental. I heard nothing from Carmel Motors until 9/30. I received a text from ****** ******** stating he spoke with his general mgr, and was told they would not be cancelling the contract. They were working to "fix" the vehicle, and they would be calling when I could pick the vehicle up. I immediately called and spoke with ******. I stated to him that they were making me keep the vehicle. Then I asked if they could at least pay for the rental, I had to get because of their negligence. He then stated, "now that, I can fight for you." They did pay for the rental. Picked up the car on 9/27. Engine light on 10/8.

  Business Response

  Date: 10/16/2024

  Ms. ****** purchased the vehicle, signed all necessary paperwork that this vehicle is as-is. We did allow her to bring the vehicle back for good customer service to help her with the issue she was having. Turned out that it needed spark plugs. At the time of sale, there were no lights on and drove just fine. Spark plugs are a maintenance item, but we decided to help out the customer and replace them for her free of charge. She was upset that during our goodwill gesture of fixing her car for free that she had to rent a vehicle. She picked out a 2022 Dodge Challenger to drive. Still, for good customer service we paid for her rental car as well. Now it's been weeks later and is having another issue. Unfortunately, we can not "exchange" this vehicle or return it. We don't know who has worked on it, how it's been driven etc. It has left our lot in her possession twice with nothing wrong at that time. We have all necessary documents signed and have done more than legally necessary to help. 

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* ******
  

  Customer Answer

  Date: 10/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [The engine light came on AGAIN after they had the vehicle 1 week. Mo one else has workeed on this vehicle buyt Carmel Motors. It sounds as if they feel they were doing me a favor br repairing something that shouldve already been rectified.  No-one purchases a car and have to do a maintenance on it in two days. I took the vehicle to ****** & ******** for a diagnostic as to why the engine light came back on. The WRONG catalytic converter was put on the vehicle. This should've been dealt with BEFORE my purchase. I feel this is something I shouldn't  have to repair. This invoice shud be taken care of by the dealership that sold me the vehicle.  I was told by ****** ******** that because I contacted the ********************** he is not going to want to help me. Had I read the reviews on ***'s alone sold by them, I would've stayed away! As far as how the vehicle has been driven, Ive only had it in possession for six days. The ONLY reason they paid for the rental is because I asked. I was never offered any compensation for my inconvenience. I've not even made my first payment and already the vehicle needs repairs. What this company is doing is illegal. I truly believe if I was of the white race, we would not be here! 
  
  Regards,
  
  ******* ******
  

  Customer Answer

  Date: 10/18/2024

  The engine light came on AGAIN after they had the vehicle for a week and "repaired" it! I drove the vehicle 4 days, and the engine light came on AGAIN! Sales Mgr ****** ******** informed me his Generl Mgr is not going to help me since I reported them to the ********************** I took the vehicle to ****** &******** *** for a diagnostic.  Carmel Motors was very familiar to them. They found the wrong catalytic converter was installed on the vehicle causing gas fumes. They act as though they did me a favor by repairing something that should've been checked BEFORE the purchase. The only reason they paid for the rental, is because I asked them. I was never offered any compensation for my inconvenience. No one has worked on this vehicle except Carmel Motors.  I've only had the vehicle in my possession for a week total. I've not even made my first payment. No one purchases a vehicle, and have to do maintenance on it in two days! I truly believe if I was of the white race, we would not be here. The dealership needs to pay for this to be done. It's only fair. 

  Business Response

  Date: 10/22/2024

  Ms. ****** purchased the vehicle, signed all necessary paperwork that this vehicle is as-is. We did allow her to bring the vehicle back for good customer service to help her with the issue she was having. Turned out that it needed spark plugs. At the time of sale, there were no lights on and drove just fine. Spark plugs are a maintenance item, but we decided to help out the customer and replace them for her free of charge. She was upset that during our goodwill gesture of fixing her car for free that she had to rent a vehicle. She picked out a 2022 Dodge Challenger to drive. Still, for good customer service we paid for her rental car as well. Now it's been weeks later and is having another issue. Unfortunately, we can not "exchange" this vehicle or return it. We don't know who has worked on it, how it's been driven etc. It has left our lot in her possession twice with nothing wrong at that time. We have all necessary documents signed and have done more than legally necessary to help. 

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2016 **** A6 from Carmel Motors on July 25, 2024. The car's air conditioning wasn't working, so they were going to fix and deliver the car. They delivered the car on August 5, 2024, with the check engine light on. They said I had to bring it in, but before I even had the chance the oil light came on to add oil before driving. I reached out to Carmel Motors via phone, voicemail and text asking to bring my car in, no response. Since they were 2 hours away I had no choice to take it to an authorized local **** dealer for inspection. The **** dealer found a host of problems (they provided me with an inspection video). Carmel Motors gave me an inspection report that the vehicle passed all of the inspections after it was delivered. So if they really checked, they would have found there was a recall on the water pump (that was leaking) that should have been replaced. In addition, they sold me the car with no break pads left, front tires need replacement and PCV valves needed replacing. These things were listed on Carmel Motors report and showed as passed. I had this car less than 30 days and I contacted them 3 days straight, no response. I even sent the video from **** and their own inspection report back to them, still no response. They finally responded when I sent an email to their GM. *** ******, Sales Manager (who I had texted and left voicemails for) called and said they would check into it. He tried to say he didn't get anything I sent, but I sent it to his personal cell phone number. *** ****** same day, sends me a text (not even a call) telling me they can't do anything, that it was sold as is. They didn't stand by their inspection report or offer any reimbursement. I had to pay for the new breaks, labor for the recalled water pump and haven't been able to get the other things fixed yet, due to cost. Worst customer service ever, if you can call it service. I cannot upload the video, but I can provide if someone contacts me. Thank you!

  Business Response

  Date: 09/26/2024

  I did review the video from **** and it does not state the same as what Ms. ********* has reported. We did not do the brakes as the brake wear indicator light was not on at time of sale or during inspection. ****'s will show on the MMI (info-tainment screen) when the brakes need to be changed. Tires on the front were 5/32nds and well within safety protocol. As the technician states, it was recommended to "replace tires by winter time". The water pump recall can not be done by Carmel Motors. We send each customer with a copy of the Carfax so they are aware of any recalls that need to be done at an Authorized Franchise dealership.  PCV failure would immediately cause a check engine light. PCV failures are at a random time and upon our inspection and delivering of the vehicle, there was not a check engine light on. We cannot predict when such occurrences may arrive in the future. We cannot predict future issues with any vehicle we sell, we offer vehicle service contracts at time of sale. Ms. ********* declined the warranty and signed all As-Is paperwork as well. Once a customer agrees to not fully protect their vehicle with a service contract and have signed all paperwork that they agree to take the vehicle as-is and be responsible for all future repairs Carmel Motors can no longer assist with future repairs. 

  Customer Answer

  Date: 10/07/2024

  Sorry I didnt receive Carmel Motors response.
  The check engine light was on upon delivery of the vehicle. I have the text messages and screen shots with the dealer regarding this. There is a *** issue as the **** dealer stated, which is over $1,000 to fix.
   Regarding the recall, even if they dont do recalls the water pump was leaking and their inspection report shows it as passed.  Isnt this something a dealer should fix prior to selling? 

  Customer Answer

  Date: 10/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I responded to my complaint and Im not in agreement with Carmel motors. The check engine light was on when the vehicle was delivered. I immediately text the salesman and the sales manager about it along with a picture of my dash. And as the video from the **** dealer stows this was related to the *** valve. For me to fix is over $1,000. Also, regarding the recall of the water pump. When dealers sell vehicles, they dont have to check for this? Even so if they dont, the pump was leaking and that is something that they said in their inspection report that had passed.

  Im more than willing to send the text, pictures and video from ****.  Someone please reach out to me. So they can sell a vehicle saying its in good working order and they have the as-is as a loophole? For me this is not resolved. 

   

  
  Regards,
  
  ******* *********

  
  

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 ********** Golf r with ****** miles on it on June 3rd 2024. A inaccurate carfax was provided to me before i purchased. After have the car for a month or so i started to really notice the car made very weird noises, and drove wrong. Because of this I pulled my own carfax and Experian auto report. These reports showed me that the car has severe structural damage, which makes the car very unsafe. After seeing this I took the car to a repair facility that quoted me over ****** usd for the repair. And even after that the severe damage will always affect the value of the vehicle. Ive reached out to the dealership and they are aware of this problem and have told me they would like to make it better. But that was over three weeks ago and they no longer answer my calls or emails. I can no longer drive the car because it doesnt seem safe and Im out ****** usd because of the scam they pulled on me.

  Business Response

  Date: 09/26/2024

  I have attached the Carfax that I just pulled today. Nowhere does it state structural damage. The only reason Carmel Motors has lost communication with Mr. *********** is because he stated he was getting an attorney involved. Company policy no longer allows anyone in the dealership to speak to a customer and forward all communications to our legal department. 

  The Carfax is attached to this, and states the same as it did upon purchase. There is no structural damage reported on the Carfax. Carmel Motors will not be refunding Mr. *********** as the Carfax does not support this false allegation. 

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Attached is a copy of the carfax I pulled as well as the Experian auto check. The carfax states that the vehicle needs to be looked over by a specialist, which I have already done and he confirmed the structural damage is still present. Also in the Experian report shows clearly that this was a fleet/lease vehicle with severe structural damage in its history, this is unfortunately very clear proof that the vehicle I purchased was misrepresented. I would be happy with a full refund a 5,000$ check. 
  
  
  
  Regards,
  
  ****** ***********

  
  

  Customer Answer

  Date: 09/26/2024

  This is the Experian auto check showing the vehicle has severe structural damage 

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Attached is a copy of the carfax I pulled as well as the Experian auto check. The carfax states that the vehicle needs to be looked over by a specialist, which I have already done and he confirmed the structural damage is still present. Also in the Experian report shows clearly that this was a fleet/lease vehicle with severe structural damage in its history, this is unfortunately very clear proof that the vehicle I purchased was misrepresented. I would be happy with a full refund a 5,000$ check. 
  
  
  Regards,
  
  ****** ***********

  
  

• Initial Complaint

  Date:08/30/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 QX80, on 8/24/24. By 8am, on 8/26 the check engine light was on. A test drive was completed prior and nothing appeared wrong. On 8/26/24, I take the vehicle to a local shop to get the reading on the check engine light. Sure enough its the catalyst converters. The repair shop looks deeper and the control arm and ball joints need to be replaced.I called the dealership (8/27) and spoke with a manager who says he will speak with the ** to see what we can do to get the car fixed. I still havent received a call or response. I called Carmel motors again(8/29) and left a message for call back no response.

  Business Response

  Date: 09/18/2024

  You were offered a Service Contract at the time of sale which you declines. Unfortunately, there is nothing we can do after the sale for you. 

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22217633, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The dealership is stating I declined their service contract, but on the inside of their pamphlet, the catalyst converters are not covered (bottom of first page). If I would have taken the additional warranty, I still would be replacing the exhaust manifold issues. I called the dealership again in September and spoke with Michael again who said their sixteen-point inspection doesn't cover the exhaust system.  When the check engine light came on and I went to a repair shop to get the reading to determine the issue is, the mechanic explained the mother board was reset. The dealership was aware of the mechanical issues and didn't want to repair the vehicle themselves before sale, so they reset the motherboard to clear the dash of any warning lights. The oil change light wasn't even on. I only noted the vehicle needed an oil change from the sticker on the windshield.  The oil was so black I had to get a flush. I spent $200, on 8/28/24, on an oil change, after just purchasing the vehicle on 8/26/24. 

  I was assured by the dealership; on multiple occasions an inspection had been done and the vehicle was in good shape. I have attached text messages between myself and the salesmen from 8/2/24, noting the repairs would be done if I brought the vehicle.
  
  Regards,
  
  Chdel Newman

  
  

• Initial Complaint

  Date:08/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction- April 15th, 2024 Amount Paid to dealer- $36,000 What business committed to- Complying with submitting a cancellation of a warranty initially purchased on the purchase date, within 30 day deadline. Nature of Dispute- Requesting for Business to submit the warranty cancellation and provide full refund to the Lienholder, which was requested on 5/8/2024, before the 30 day deadline. Has the business resolved the issue- No, after numerous requests for this to be completed, the dealership has told me to stop contacting them.

  Business Response

  Date: 08/08/2024

  Warranty will be cancelled, processed, and sent to lien holder immediately. We will back date it to the time of her initial call. 

  Customer Answer

  Date: 08/19/2024

  I have called both ********************* and Ascension to confirm that they have not received credit or confirmation of this warranty cancellation from Carmel Motors. 

  At this time, no steps have been taken to resolve this issue by the dealer. It has been 10 days since this complaint submission. 

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I have called both ********************* and Ascension to confirm that they have not received credit or confirmation of this warranty cancellation from Carmel Motors. 

  At this time, no steps have been taken to resolve this issue by the dealer. It has been 10 days since this complaint submission. 

  
  Regards,
  
  *********************

  
  

  Business Response

  Date: 08/22/2024

  I SENT AN EMAIL ON AUGUST 8TH AT 5:52PM REQUESTING ODOMETER ***** SO I CAN PROCESS CANCELATION. I CAN NOT DO THIS WITHOUT THE ***** OF ODOMETER READING. THE SAME AS YOU WERE TOLD ON MAY 9TH AND WE HAVE NEVER RECEIVED THIS. I CAN NOT PROCESS A SERVICE CONTRACT CANCELATION WITHOUT ***** OF ODOMETER READING AT TIME OF CANCELATION REQUEST. PLEASE PROVIDE A NOTORIZED ODOMETER STATEMENT OF SEND ME AN EMAIL WITH A PHOTO OF YOUR ODOMETER READING AND WE WILL BE ABLE TO PROCESS. I CAN NOT DO IT WITHOUT KNOWING THE MILEAGE AS THE STRUCTURE OF YOUR POLICY IS BY TERM AND MILEAGE. 

  Customer Answer

  Date: 08/22/2024

  Hi *******, please see this attachment from my last communication with Carmel Motors that was an email sent directly to me earlier today. They requested the odometer again, which it was sent in this email for the 2nd time. I still have not received a resolution to this complaint. 

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broke down June 25,2024 I brought a vehicle that was unsafe. I complained about the vehicle 3 times about the vehicle.The suspension broke down. I just want my car fixed or my money back

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22 we purchased a vehicle from this dealership. The vehicle was a Jeep and cost around $6500.We went to this dealership because of reputation. They threw that reputation out the window. They had a Jeep that girlfriend liked at a price we could afford. I drove it and it WAS smooth for that old of a vehicle and appearance was good. HOWEVER, they wouldn't let me take it to my mechanic for a check-up but gave me a list of mechanics near them. Even so, significant oil leak problems were found. The salesman promised to fix those even though it was an "As Is" purchase. We made the mistake of trusting him.On the drive home the Check Engine light came on as well. I have called many times and even driven out to the dealership to try and schedule repairs. Always some excuse. "My Service Manager is not here but I promise he'll call you tomorrow." No return calls. No repairs.Finally took to my own mechanic and he said that, not only were there oil leaks, but that an O2 sensor had been replaced and he felt that this was done to mask the fact that the catalytic converter was bad. This is why the Check Engine light came on AFTER the sale. VERY deceptive business practice there. Don't keep their word and generally stick it to the little guy who can't afford one of their high dollar resales.

  Business Response

  Date: 06/14/2024

  Customer was given the opportunity to have the vehicle inspected as all customers are given. He chose to purchase the vehicle As-Is after being in the store and inspecting the vehicle himself. This is a 2008 vehicle with ******* miles on it at time of purchase. We can not do anything for repairs 

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Please see the attached document.  Carmel Motors had failed to keep their word and appears to have used deceptive business practices with us.

  I do not ask for an ongoing warranty, just for the problems that were known at the time of purchase to be repaired AS PROMISSED.
  
  Regards,
  
  *********************

  
  

  Business Response

  Date: 06/17/2024

  Please forward a copy of the we-owe form that would have itemized what we promised to take care of. 

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from Carmel motors on April 9th 3 days later the vehicle broke down on me. I called the dealer to have them come get the vehicle and take it back to their shop. It has not been 33 days and counting that they have not fixed my vehicle and they currently are not answering any of my phone calls. I have gone into the dealer 6 different times and have been made false promises and updates on when my vehicle will be done. They told me on my last visit that they would be unable to fix my vehicle. I believe that there has been miscommunication between the mechanic and the Gm. Now no one will answer my phone calls I have my first payment coming up form my vehicle and I dont know if I will get it back from the dealer. They have not offered me a rental car or transportation to this point. *** brought this up to their attention and they didnt acknowledge it. Every time that I have gone into the dealer they walk away from me until they realize Im not going to leave. Theyve have not communicated with me any solutions other than they dont think they can fix my car and they wont send my car to another shop to be looked at. They ignore my phone calls my partners phone calls and my parents. I just want my car back and fixed or I want out of the deal entirely

  Business Response

  Date: 05/17/2024

  We have been in constant contact with him and his girlfriend about repairs and have made the necessary repairs to fix his vehicle. Sometimes it is tough to find root causes of issues and that is why it took so long. This has been resolved. Customer can come and pick his vehicle up. 

  Customer Answer

  Date: 05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******************************
  

  Customer Answer

  Date: 05/22/2024

  As of May 18th when I went into Carmel motors my vehicle was still apart and they told me Im looking at 1-2 more weeks without the vehicle. My vehicle was never ready for me to receive as the response states above. Since then I havent received any more updates on when the vehicle will be ready. I was also told information about the mechanic working on my vehicle previously was no experienced enough and should have not been working on the vehicle. I was told by the service manager that he was the mechanic working on the vehicle. Now Im being led to believe he was not 

  Business Response

  Date: 05/23/2024

  These repairs have been made and customer is now in possession of the vehicle. This has been settled.

  Customer Answer

  Date: 05/26/2024

  I received the vehicle back on Thursday May 23rd had the vehicle back less than ****************************************************************** the engine bay again. Have not heard back from the dealer about what they would like do next with the car. Called the ** and sent him videos and pictures of what the car is currently doing. As of right now the vehicle sits in front of my parents house unable to move. Had to have the car towed 9 miles back to my parents as well 

  Customer Answer

  Date: 05/29/2024

  Today I received a call from the General manager ******* S that they will no longer be working on my vehicle due to the fact that I bought it as is. That being said they were the last ones to work on my vehicle the current issues were not occurring prior to taking it back to the dealer. If the vehicle was sold as is why take it in to work on if youre not going to fix it. They have had the car for 39 days when I got it back Thursday May 24 the vehicle went down Friday evening May 25th. **************** then stated we dont know how you have been driving the vehicle deeming it my fault. There is no way I could have done anything to the car in less than 24hours. Being that they admitted to having an inexperienced technician working on my car. My vehicle is still not running properly and will not drive no resolution has been reached 

  Customer Answer

  Date: 05/30/2024

  There were no repairs made you gave the vehicle back to me and it went down in 24 hours. You didnt fix anything you covered up what you messed up when I dropped the vehicle off. You called and said the vehicle was sold as is. But then kept my car for 39 days (to make repairs) and now youre telling me you arent responsible for what your technicians didnt fix and broke 

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Today I received a call from the General manager ******* S that they will no longer be working on my vehicle due to the fact that I bought it as is. That being said they were the last ones to work on my vehicle the current issues were not occurring prior to taking it back to the dealer. If the vehicle was sold as is why take it in to work on if youre not going to fix it. They have had the car for 39 days when I got it back Thursday May 24 the vehicle went down Friday evening May 25th. **************** then stated we dont know how you have been driving the vehicle deeming it my fault. There is no way I could have done anything to the car in less than 24hours. Being that they admitted to having an inexperienced technician working on my car. My vehicle is still not running properly and will not drive no resolution has been reached 

  There were no repairs made you gave the vehicle back to me and it went down in 24 hours. You didnt fix anything you covered up what you messed up when I dropped the vehicle off. You called and said the vehicle was sold as is. But then kept my car for 39 days (to make repairs) and now youre telling me you arent responsible for what your technicians didnt fix and broke 
  

  Regards,
  

  
  ******************************