Business ProfileforRenewal by Andersen Midwest

On November 30, 2023 we had our front door replaced which included a tinted storm door. There are two issues I need to address, as followed:Issue 1: A few hours after the installers left we found the storm door would not latch correctly. We scheduled for a technician to come out and look at it. On December 04, 2023 the technician came out to make some adjustments. Those adjustments lasted a few weeks before it wouldnt latch again. Since then, weve had a two additional technicians come make adjustments. Those adjustments would only last for a few days before it came unaligned and will not latch unless as manually lift up on the door and pull it closed. Issue 2: We ordered tint for our storm door due to the afternoon sun shining through it which is intense in the summer. We cannot tell if this door is tinted. We recall during our sales appointment that it would give off a hue which we do not see. We stood back and compared this glass to other untinted windows facing the same direction and cannot tell a difference.I reached out to ******** and it took multiple phone calls over the course of a month to finally speak to a sales manager. I unfortunately dont recall his name, but the manager said he would speak to the manufacturer to verify we received what we paid for and would bring tint samples out to compare our glass to those samples. This was approximately 2 months ago and I havent heard anything from anyone at ******** since. Every few weeks I call and speak to **************** who said they would send the Manager an email and we should hear back on 3-5 days. To this day, Ive heard absolutely nothing. I called today, June 17, ****************************************************** on hold to see if she could reach a sales manager and then apologized saying she couldnt get a hold of anyone but would personally keep trying. She took my info and the call ended.I dont know what else to do to get this resolved, so here I am.