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Find a Location

Luke's Alignment & Auto Repair has 1 locations, listed below.

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    Business ProfileforLuke's Alignment & Auto Repair

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    668 Broadway, Chesterton, IN 46304
    BBB File Opened:
    10/28/2021
    Years in Business:
    4
    Business Started:
    12/4/2019
    Type of Entity:
    Corporation

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    02/17/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 2/1/22 I had my 01 Jeep Wrangler towed to Luke's Alignment & Auto Repair in **********, to have the brake lines replaces after one (1) of the lines broke, leaving the jeep without brakes. The Owner **** inspected the Jeep and gave me a price to replace all of the brake line, bleed and restore the brakes to which I agreed. On 2/7/22 , I called to check on the status of the Jeep. I was told it was done and ready for pick up, because I could not get to the shop until after hours I paid , (****)$654.28 over the phone for the service. I picked up the Jeep and immediately noticed when I went to stop the brake pedal went all the way to the floor, I had little to no brakes. I called ****, he said bring it back for additional bleeding of the brake system, this is a process where the brake lines are opened while someone pushes on the brake pedal and each individual line going to each brake is opened by a "bleeder fitting" and this allows any air to escape and allows the brakes to work properly. On 2/11/22 at approximately 5:00pm I received a phone call from a family member that told me that my Jeep was sitting in the driveway at home at ***************. **********. I then contacted the owner **** and questioned the whereabouts of my ***** **** informed me he allowed an employee to drive my Jeep home. I was also informed by an addition friend that the employee in question does not hold a valid ******* Drivers License. I went to ***************. I went to ******d Dr. and retrieved my Jeep and when I drove the brake pedal was still going to the floor with limited braking. I again called **** and he told me, now I needed a brake Master Cylinder. On Saturday February 12, I took it upon myself to remove my tires and bleed my brake system, I found that the left front brake bleeder was so rusted it was never opened therefore the system was never bled properly. I was able to use rust blaster spray & open the bleeder & correct the problem. I paid for service I didn't get.

    Customer Reviews

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    BBB Serving Northern Indiana

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