ComplaintsforThe UPS Store # 4043

• Initial Complaint

  11/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Monday, November 21, 2022 around 4:30pm, I walked into the *** Store with a small package. I was helped by a nice young lady. She updated my address. I have used the store many times and I moved in May 2022, She got the address I was shipping to. I confirmed the information. I paid for the shipping. She gave me a receipt with the tracking number. I thanked her and left. At home later that day and the next day, I went to ups.com, entered the tracking number and was told the label was created, but no delivery date was available. It showed the correct destination. I later interacted with an online helper that said the package had not arrived at ***. On Wednesday, I called the *** Store and explained all of this. She took my information, did not give me her name and said she would call me back. She did not (I teach and was not available for an hour). I called her back. She said she would give the information to her manager who would call me before the day ended. She said it looks like the package did not leave the store. I waited until around 6pm and had not received a call. I called the Store again and the young lady who helped me answered the phone. I explained what happened. I asked for the manager's name and number. I called, was sent to voice mail. I texted her the information and asked her to call me. The next day was Thanksgiving. I waited for a call Friday and Saturday. I called the manager today and got voice mail immediately. The package contained a handmade baby blanket for my newest granddaughter. I understand that mistakes happen. Businesses work with customers to solve problems. I have yet to get even a call from the store. I paid to have a package delivered. I have no delivery, no package and not a word from The *** Store #****. Thank you for whatever you can do to help me.

  Business response

  11/29/2022

  Customer ******************* came into ******* ********************** #**** on November 21, 2022 to ship a parcel.

  Her parcel was processed by a Sales Associate, with the transaction completed at 16:31. Video surveillance shows the Sales Associate placing the parcel on the outgoing parcel shelf with customer ******************* still present in the **********************. The parcel then remains on the shelf until 17:22 when video surveillance shows a *** Driver collecting the parcel and departing the center.

  At this moment, the possession and liability for the parcel transfers to ***, per the terms of the Parcel Shipping Order signed by customer *******************. ******* ********************** #**** has no information on customer *********************** interacting with ***, nor does ******* Store #**** have any explanation for ***'s denial of responsibility. That is an issue between *** and customer ******************* as ******* ********************** #**** has no control over the parcel once it departs the center.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩