ComplaintsforIndiana Recovery Services

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  $460 fee added total March 12 2024 payment! Times not greatest refund audit I planned to pay full amount past due of $490 May 2024 on my Auto loan!... Sister liver failure and I'm caretaker so income been lower than normal. Audit of tax refund delayed my full owe payment plan of past due $490 on my auto loan.... 72; days past due and car never retrieved from previous reposession since they towed HOUR away from home and it's NOT RUNNING!! $490 PAST DUE & ADDED OVER 200 LATE CHARGES AND INDIANA RECOVERY SERVICES ADDED $460 REPOSSESS FEE THAT THEY DIDN'T TOW OR ANYTHING SINCE ON THEIR 3RD PARTY TOLL LOT ALREADY!! FROM PREVIOUS 2MONTHS AGO... RIDICULOUS WANT ******* FOR ME TO GET MY VEHICLE FOR PAST DUE OF ONLY $490... WANT NEARLY TRIPLE AMOUNT AGAIN!!! SO FAR REFUSING TO TAKE OFF EXTRA RIDICULOUS FEES AND THEY PLAN TO AUCTION MY CAR FOR PAST DUE BALANCE OF $490 & REQUEST RIDICULOUS AMOUNT OF $700+ EXTRA FEES MAKING OT IMPOSSIBLE FOR ME TO GET NY VEHICLE!! INDIANA RECOVERY SERVICES I JUST PAID THEIR $460 03/12/2024 AND OFFERED TO TOW MY VEHICLE BACK HOME FOR $225; if I had the funds that day! otherwise $350!! days thereafter... After rec'd nearly $500 request those amounts to tow my vehicle home is absurd!! I should of been able to retrieve my vehicle under normal circumstances Ex.. car running, reasonable tow rates, circumstances in life RN...But adding on their ridiculous $460 fee again within 30/60 days AGAIN is ridiculous and so far refusing to work with my car loan carrier in removal of fees so I can get my vehicle!!

  Business response

  06/21/2024

  The fees added to your auto loan have nothing to do with our company as we have no ability to add fees to your loan.  We were hired by **************** to repossess your vehicle for non payment.  Our fees were billed to them for the contractual repossession rate.  You were given the option of redeeming your vehicle but failed to show to pick it up.  There were no fees due to our company if you had shown to pick up your vehicle.  Since you failed to show, ***** Fargo issued a new repossession order and it was repossessed a second time and sent to auction.  Your complaint needs to be made with ***** Fargo as our company is just a hired contractor for them.

• Initial Complaint

  06/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was wrongfully towed 2 hours away!! Both the dealership and the Bank have confirmed it was wrongfully towed due to updated notes being ignored on accounting information.When they towed the car two hours away they also left no information as to where I could find the car or reach them. Almost TWO WEEKS later they mailed me a letter demanding money or the car would be SOLD in two weeks...One problem - I NEVER owed money on the car!!The bank and the dealership both agree I never owed money on the car.... So why does this company come up and tow my car two hours away? Now leaving a mother of two with NO transportation OR carseat for my children...To add to that, they are charging fees for a car that should NOT have been towed in the first place...One fee is for a "key fee"... They never had a key but It is one of many fees not described nor explained I am now being forced to pay...Now they are charging me over $700 and saying I now have to CALL OFF work, LOSE money, & RENT a car to DRIVE 2 HOURS down and PAY to receive my belongings....WHY should I have to pay? Not only for my car, but for my belongings... but the **** IS SAYING IT WAS WRONGFULLY TOWED... Extremely unprofessional and shameful business practices. I still have not heard back in over two weeks - it seems as if the business is holding my car hostage.

  Business response

  08/23/2022

  On 6/9/2022 we received a lawful order of repossession for ****************** vehicle from ************************** LLC.  Bridgecrest (aka Drivetime/Carvana) provided **************** address, make/model and vin number of the vehicle she was in default on.  We recovered the vehicle in ********** Indiana on 6/10/22 and took it to our closest storage yard located at ***** US 30, **************.   This location is **** miles from her home address.  The unit stayed at our secure facility for 8 days where a key was made for the vehicle at the request of Bridgecrest.  The unit was then transported on 6/17/22 to Adesa Indianapolis per instructions from Bridgecrest.   On July 5th, 2022, ************** contacted our office regarding her vehicle and personal items.  She was informed the unit was transported to auction and how to retrieve her personal belongings which were stored in our secure facility.  On 7/7/22 she retrieved her personal belongings and at no time paid any fee to our company for retrieval of her items.  Whatever funds that her lien holder is requiring her to pay were not accessed by our company as we have a contractual rate for repossessions with Bridgecrest that are paid by them for the service we provided.  If there was an error where her vehicle should not have been repossessed, the lien holder would have made us return the vehicle immediately - which they did not.  If there was an accounting mixup at her lien holder, her complaint is with them and not us.  We are a third party hired to perform a service on the Lien holders request.

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