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Complaint Details
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Initial Complaint
09/30/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased hot tub 6/13/21 have had a leak and have made numerous attempts to have the Pool Man fix it. Multiple phone calls and emails with the manufacturer have been made. A repairman came out in July but was unable to fix it. Parts have been sent from factory 8/24 & The Pool Man was supposed to send a repairman to fix but has not done so & has not responded. Given the length of time this has drug on, I want the entire hot tub replaced/installed for warranty purposes.Business response
10/27/2021
Pool Man has responded directly to the customer and is working on resolving the issues noted in the complaint. Please reach out to us if you have any questions or need copies of the email correspondence.
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Contact Information
620 Eastern Blvd.
Clarksville, IN 47129
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.