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ComplaintsforHaley's Auto
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Took my car there because the car was very loud in the back and the heat smelled like exhaust and was told I needed an entire exhaust system replacement Took it back the next to have them replace it. When I got it back, the car is now louder than it was before but in a different area of the car, it makes multiple noises that it wasn’t making before and the heat now smells like burning plastic. I called them the next day and took it back the next week. At first they said the smell was probably from a sticker on the parts, then they said it was oil. They also tried to say that those cars are notorious for being loud and so I told him that it didn’t even sound like that when I brought it in the first time. Then was told that there was something loose that they didn’t screw on tight enough and that’s why I was hearing that noise and that the smell was from an old air filter so they were replacing that. But they also said that there was an oil leak and that was also causing the smell. I had that replaced over a year ago when I got the car, somewhere else. The car is still making the same loud noises and the heat smells like it’s burning.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.