![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPilson Chevrolet Buick GMC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After buying a truck in June this year. Since that time we have yet to get our title. We have provided all of the information they told us we needed to get our title. We found out this morning that nothing has been done by them to get our title. We are very upset with how this dealership has handled this registration for us. We are very angry with dealership. This has nothing to with buyers remorse. We feel this dealership has completely let us down. We want to rate them as low as possible. We will tell anyone we know who is looking for a vehicle of the problems we encountered with this dealership. We want to make sure they know of our complete dissatisfaction. We are going to call the regional management. We are also going to complain to as high a level within GMS as possible.Business response
09/06/2023
Good ********************************* apologize for the inconvenience of your titling issue. Your home state is ************ in the country that require additional documents after you take delivery of a vehicle, a few being emissions checks, vin/odometer checks, and copy of your property tax documents showing you are up to date. In some instances we are able to bypass this documentation but the manner in which you paid for the truck (financing) we are required to process the titling for you. We did not receive all necessary documents to process your titling with your state until a day after this complaint came through. Once we had them, we immediately began processing them directly with your state. It's not ideal, and I understand your frustration. All 50 states have their own set of rules for titling/registering vehicles, some require more documentation that can be a delay and inconvenience. We are trying to create better communication on our end so that titling can move quicker. Please do not hesitate to call me directly at ************ with anymore questions or concerns. I'm always available to speak to you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.