Complaints

This profile includes complaints for Bart's Car Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bart's Car Store

  3536 E Lincolnway Columbia City, IN 46725-8834

  
• 

  Bart's Car Store

  5510 Illinois Rd Fort Wayne, IN 46804-1152

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in 2022 and additional *** coverage for 1K.On 2/11/2025 I was in an accident which resulted in my vehicle being totaled. I contacted leinholder (Partner's 1st) and Barts to inform them and to get contact information to contact entity (***********) that provided the *** coverage.I was informed by Nation safe that my *** insurance was canceled by an agent from the Barts store, unbeknownst to me. I began having back and forth conversations with ***** and **** about the situation. **** ******** attempted to put me in another vehicle claiming that ********** refused to accept responsibility for the error. **** also informed me that due to miles on the car since purchased; that if the *** was in place they would not cover the remainder of the car loan balance. I was informed by Nation Safe that statement was false.***** stopped communicating after informing me that Nation Safe was not willing to honor the contract.I informed **** that I in fact did not want to proceed with entering another loan contract for a new vehicle. I expressed that due to the error being on Barts part then they should be responsible for reminding balance. **** stated he agreed that the situation wasn't right and that he would try talking to owner (*****).I spoke to **** last week and he informed me that ***** agreed to refund the ** I paid for the *** insurance (which goes to lienholder towards balance and to discount me s vehicle with high miles and a high price point as a means to right their wrong. I declined the offer and expressed that the contract needs to be honored; voicing that I currently have a vehicle.I've called both Ft ***** and Columbia city stores daily and left messages for ***** who has not returned one call.I am seeking resolve by the company writing off the balance of up to 10K which should've been honored by original contract.

  

  Business Response

  Date: 03/27/2025

  Good afternoon. The contract Ms. ***** initially signed was under a different name. Nation Safe was notified of the change. ****** did not tell Nation Safe to cancel Ms. ******* contract.

  Customer Answer

  Date: 03/28/2025

   I am rejecting this response because: If in fact there was a name error that would still fall on Barts Car store as they are the individuals who initiated the contract.  Any clerical errors do not involve myself as the customer.

  Barts continues to pass blame and accept proper accountability.  According to Nation Safe the agent at Barts car store in fact canceled the contract within 24 hours and failed to notify customer (me), car salesman or lienholder.  The complaint is based on the shift of liability to honor contract.
  
  

  
  

  

  Business Response

  Date: 03/28/2025

  With all due respect, Ms. ***** signed the contract with the name provided. It was later decided that you wished for the name to be changed. ****** notified all parties involved of the change. 

  Customer Answer

  Date: 03/28/2025

   I am rejecting this response because:
  During car purchase and signing of documents Barts salesman wrote the wrong last name, immediately caught the error, crossed it out and both parties initialed it.

  The company is bringing up a part of the process that is irrelevant to the remaining fact that an agent (not salesman) canceled the contract in its totality and DID NOT inform all parties. The owner offered me a discount on a new vehicle to make remedy for said error.If my complaint is not authentic I question why such an offer was made.

   I believe the hope was that I'd take the offer, enter into another contract, and sweep the error under the rug tacking the remaining 10k onto another vehicle.

  Unfortunately that's not how this situation will play out. My hope is that the powers that be will proceed with integrity and develop a way to honor the contract,  relieving me of any further debt, obligation and damage to my credit  

  Respectfully,

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a vehicle on 12/03/2024 Within the first month of owning said vehicle which they said passed their inspection and I could buy with confidence my purge valve sensor was bad within the first week my window was broken within the first 30 days now on march 10th I find out my battery is bad and on the 11th I find out the alternator is also bad and the alternator has to have been bad for 3-4 months before my battery died completely

  

  Business Response

  Date: 03/21/2025

  Good afternoon. Mr. ******** purchased a 2020 **** Ecosport with ****** miles. The manufacturer (****) warranty is active for 5 years or ****** miles (whichever comes first) from the time the vehicle is purchased new. Unfortunately, the ******** was just outside of the **** warranty. ****** provided a FREE 30-day warranty to Mr. ******** but the coverage is limited to powertrain parts & labort (engine and transmission). Mr. ******** was offered a warranty that would cover the parts in question but he declined the coverage & chose to purchase the vehicle as-is. ****** pays for two independent inspections for all vehicles purchased via auction. One is performed prior to the purchase and the other is performed by a different company after the purchase. ****** does a third and final inspection once the vehicles arrive. While we strive for perfection, these products are machines and unfortunately require maintenance. We do our best to identify and recondition adequately, however the importance of purchasing a warranty cannot be overstated to avoid participating in repairs. ****** would be happy to apply our discounts for parts and labor from our various dealer partners to go toward Mr. ********** future maintenance. Our discounts could provide significant cost savings. Thank you for the opportunity to respond. 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15, 2025 I purchased a 2019 Dodge Grand Caravan from Barts in good faith taking their word for it that it was a good vehicle that passed their tests. 2 days later the check engine light came on. I took it back to Barts and they reset the trouble code po002, and told me it was my problem. The light came back on and I decided to have it checked out. I went to Glenbrook CDJR on the recommendation of 2 friends who were Chrysler mechanics. The result of testing was serious engine problems and improper previous repairs, requiring new repairs totalling approximately $6800. The tech and the service writer assured me this problem existed long before I ever saw the vehicle. Barts claims no financial responsibility and refuses to pay anything. I even offered to meet them halfway and still they refused. I told them that I was trying to avoid litigation, but they are leaving me no choice

  

  Business Response

  Date: 02/22/2025

  Good afternoon. Mr. *********** purchased a 2019 Dodge Grand Caravan with ****** miles on 1/14/2025. The manufacturer (*****) warranty is 5 year or ****** miles from the time of purchase new, whichever comes first. Unfortunately, the vehicle Mr. *********** purchased was too old and had too many miles to qualify for ***** warranty. Mr. *********** was offered, at an additional cost, a warranty by Bart's Car Store at the time of purchase. All plans offered by ****** include day one coverage and would have covered the issue experienced by Mr. ************ Mr. *********** declined our warranty options and chose to purchase the vehicle AS-IS. After purchase, ****** offered substantial parts and labor discounts from our service department of another within our dealer network. Mr. *********** declined those opportunites and chose to take the vehicle to a vendor outside of our network. My understanding, Mr. *********** purchased a warranty recommended by the vendor he chose to repair his vehicle. I assume they will work with his warranty company to secure coverage for Mr. ************ ****** would still offer discounts on the repairs from us or another inside our dealer network or trade Mr. *********** out of the van into a different vehicle of his choosing. Thank you. 

  Customer Answer

  Date: 03/04/2025

   I am rejecting this response because: I was led to believe when I purchased this vehicle that is was thoroughly checked out and was basically a good vehicle. It also bears one of their stickers on the windshield that says "This vehicle has PASSED ****** mechanical check."  They also said it had a 30 day warranty. This ultimately was not the case.  When I came back with the check engine light on all they did was reset the trouble code.  If they wanted to take it to one of their "network" shops, they had the opportunity to have me leave it with them and they could have remedied the situation.  i would have been open to that, but that was never mentioned as a possibility.  However they chose to do nothing of the kind.  I went to ********* Dodge because of their obvious expertise in these engines.  The technician and the service writer assured me that this condition did not just happen yesterday and that ****** had to know about a problem.  Maybe they didn't know the extent of it, but that was because they chose not to investigate it.  Their claim that their service contract would have covered my vehicle is patently false because it was a preexisting condition.  They also claimed that they didn't make enough money on my deal to fix my vehicle.  Well that's not my problem.  If they didn't like the deal they should have refused it.  So far I have received ZERO satisfaction from ****** and I cannot recommend them to anyone.  Glenbrook Dodge attempted to inform of the problems and ****** was not interested.
  
  
  

  

  Business Response

  Date: 03/04/2025

  Mr. *********** had an appointment to diagnose his vehicle within the free 30 day time frame. Mr. *********** chose not to attend that appointment. Mr. *********** declined to purchase any further extended service plan coverage through ******* After missing his initial appointment, Mr. *********** continued to drive the vehicle, likely exaserbating the problem. It is my understanding, Mr. *********** purchased an extended service plan on his vehicle from a company recommended by the shop he chose to work on this car? If true, the shop should work with Mr. *********** to properly cover is claim. Otherwise, Bart's still offers access to our parts and labor discounts or trade Mr. *********** out of the vehicile into another vehicle of his choosing. Thank you

  Customer Answer

  Date: 03/04/2025

   I am rejecting this response because: That is not true and I did NOT continue to drive the vehicle once the light came back on except to drive it to Glenbrook Dodge.  I work in customer service and I own a business.  For them to make that statement is an insult to my intelligence.  But all of what they said does not change the fact that they sold me a defective vehicle which they had to know was defective, unless their "mechanical inspection" is also a fabrication.  As far as the repair shop I chose, I opted for factory trained technicians.  I wish they would do the right thing.  I even offered to meet them halfway and split the bill with them, which was more than fair, and they refused. 
  
  
  

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2024 I purchased a 2006 ***** Pilot from Barts in *************. The salesman was *********************. It is correct to say that it was purchased as is. The complaint includes two problems: 1. The falsified verbal information given and 2. The sales managers refusal to talk on the phone with us. The purchase was for my son, 19 years old at the time. We asked what all work the vehicle needed after purchase and was told that it only needed a power steering line replaced. We were told the vehicle was sound and would last for many years. I discussed with ***** the importance of the fact it was for my child. After discussions I said I would purchase it with a verbal agreement with him that on the next business day ***** would call me and tell me the records from their service department. His boss, the sales manager, who I believed name was ****, came over and shook my hand for an extended time telling me he has kids and how he gave his word that only 1 thing was wrong and hed get me information on it and said hed possibly arrange to do the work there. 6/24, The car alarm started frantically randomly going off and would not turn off. 6/25 The car would not start at all, so we took it to our mechanic. This is whats wrong with it: left rear subframe mounts separated from body, power steering leaking, pump damaged, coolant leak, strands of negative battery cable broken at body mount, does not shift out of park, alternator damaged, engine, oil leak, remote start system randomly starts engine attempts to start engine when engine is already running, faulty fuse box, faulty electrical. 6/25: call to talk to sales manager who would not stay on the phone kept transferring call to *****. 7/2 the back seat completely fell apart. We have still not received our title in the mail.

  

  Business Response

  Date: 07/09/2024

  Good afternoon. I reviewed the paperwork involved with the negotiations of this deal and spoke with the salesperson / manager involved. The vehicle purchased was a 2006 ***** Pilot with ******* miles. ******* of the age and mileage, the vehicle does not qualify for either a ***** factory warranty or after-market provided by the dealership. Therefore, the vehicle is sold as-is. The signed Buyers Guide verifies the customer understood the purchase agreement. Before purchasing, all customers are allowed to take vehicles for an independent inspection. The customer was also provided a free Autocheck vehicle history report. Finally, ****'s offered to fix the known problems at the original sale price or discount the price of the vehicle and sell As-Is. The customer chose the discount and purchase As-Is. Possible solutions, ****'s would take the vehicle back on trade for another satisfactory to the customer or provide access to our discounts on parts & labor to repair the *****. Thank you  

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ****'s regarding a car I was interested in. I met the salesman on 11/13/23 that allowed me to test drive the car (2019 Buick Enclave). The salesman had drove the the car from their *************** store location to their ************* store location as it was closer for me, which I truly appreciated. While I was test driving the car I noticed as I sped up (***** mph) the car would shake (or shudder). I liked the car a lot but did not like the shake. I returned the vehicle and I was asked how I liked it. I said that I did like it a lot but I didn't like the shake when I sped up. I was told by the Salesman that it could be fixed, it was probably just the spark plugs and I said ok. Unfortunately, I did not have it in writing but after signing all paperwork I asked about having it looked at and I then was told that they would make a call to a company they use and schedule an appointment. I agreed. I then went to the appointment on 11/17/23 that was scheduled by the salesman (name upon request). They checked it out & did see there was a problem but said they didn't think it was something they could fix. I then notified the salesman & let him know. He then contacted a ******************** to take a look. I then took it to the transmission company the the same day, 11/17/23 but he drove it for a short time & wasn't sure of the issue so he requested I bring it back. I then took it back on 11/29. They kept it overnight & drove it. I was then given an estimate for $2,000+. I then sent it to the salesman at but was told they would not pay for it stating that the warranty department said my car was fine and the transmission company created a recommendation or suggestion based off of what they think will happen. My issue is that I was told it could be fixed not fixed ONLY if it's broke down. They are now stating it wasn't broken so now they won't fix it. That wasn't our agreement. The agreement was it would be fixed.

  Customer Answer

  Date: 12/16/2023

  I found the car at the *************** location.  I spoke to the Salesman at the *************** location who brought it to me at the ************* location but the Columbia City location processed the paperwork.  Does that make sense?  So, I think ultimately I purchased it through the *************** location.

  

  Business Response

  Date: 12/22/2023

  Good afternoon. ******************* is a long time, previous customer. Her business is important to us. The Buick purchased by ******************* went through three service inspections prior to being offered for sale. Two were completed by independent companies prior to ****'s purchasing the vehcile. The third was performed by ****'s service staff. A transmission issue was not noted on any of the inspections. Furthermore, the "shift feeling" the customer reported was initially undetectable by two service facilities post sale. Eventually, the transmission shop confirmed the vehicle operated properly but felt different than when new and recommended replacement. ****'s service director called the Buick dealer for a second opinion. The Buick dealer recommended flushing the transmission fluid every ****** - ****** miles to restore performance. Additionally, ******************* has a powertrain warranty on her vehicle but the claim was denied because transmission shift feelings are not covered. Finally, ****'s is wlling to trade ******************* into a different vehicle if she wishes.  

  Customer Answer

  Date: 01/03/2024

   I am rejecting this response because: the salesman told me that they could fix it. It doesn't have anything to do with whether there is a warranty or not. The warranty was never in question.  It's the fact that I was told it could be fixed prior to me purchasing the vehicle and they are choosing to not honor what they said they would do.  They sent me twice to *************** to have it looked at.  The first place was unable to do anything as it was transmission related so then they went me to another company that deals with transmissions.  Why would they send me to another place to have it looked at if they weren't going to fix it?  I live an hour away so it wasted at least 4 hours of my time.  They just didn't want to pay, plain and simple.  I also know they told me they would exchange my car for another, however, they don't have another Buick enclave that matches what I purchased.  I'm very sorry that this is even an issue but it's not fair to me or any other person that has to go through this same situation.  All I want is to be fixed as I was told it would be.
  
  
  

  

  Business Response

  Date: 01/12/2024

  As I mentioned before, ******************* is a valued, repeat customer. We appreciate her loyalty to ****'s and her satisfaction is important to us. I have reviewed all of the documents related to her purchase inlcuding the Due Bill. The Due **** explains verbal promises between the dealership and customer, in written form, and is signed by both parties. The Due Bill states nothing promised or due and was signed by ******************* and ****'s. The majority of our inventory comes with a 30 day warranty at the time of sale. Without anything in writing, my assumption is the salesperson was referencing the warranty when ******************* inquired about maintenance after the sale. Furthermore, the Enclave was inspected by two independent companies prior to being purchased by ****'s and once again by ****'s when delivered from auction . None of the conditon reports noted a transmission issue or service light notifcation. I understand and respect the opinion of ******************************************. Just as I understand and respect the second opinion of the manufacturing dealer. As with all maintenance, there is a process to maximize the lifetime performance of internally lubricated parts. Transmission fluid deteriorates over time along with performance and feel. The Buick dealer recommends changing the transmission fluid every ****** to ****** miles. ******************** is not required to maintain factory or any other warranty, but is suggested to those who prefer optimum performance and shift feel.

  Customer Answer

  Date: 01/16/2024

   I am rejecting this response because: again, ****'s is not taking responsibility for what their salesperson had told me.  Yes, I did not receive in writing on what I was told would be done. I had said that in my first complaint and shame on me for not getting that as I put too much trust in what I'm verbally told.  ****'s continues to evade what I'm even saying.  In simple terms, I knew there was an issue with the car, the salesman knew I knew there was an issue with the car otherwise he would never have sent me to the transmission company to have it looked at.  I was never told that since it's not all the way broken it will not be fixed.  The fact of the matter is I didn't like the way the car was driving, the salesman said it could be fixed all before I signed any paperwork.  The salesman then sent me to the first auto repair shop.  The gentleman there drove it and said he felt the problem but didn't feel it was something that he could fix.  That's when I notified the salesman and was then asked to take it to the transmission company to have it looked at.  That's when they said there was a problem with it.  I just wanted it fixed like I was told verbally.  I just don't understand how they can send me to 2 different places and expect to not pay.  It doesn't make any sense to me.  It was a waste of my time as well.  I'm beyond disappointed. 
  
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a 2013 dodge ram quadcab on 4/27/2023.i traded in my 2007 mercury mountaineer awd suv.also ******* cash.was there close to two hours waiting on information from the banki got approved so i did the deed an purchased this vehicle.i was about half way home,at 30 and county line rd.pulled over an stopped truck was acting funny no acceleration bogged down an was worried it was going to stall out.i called ***** the man i dealt with he said he was in line at grocery he would call me back, never heard from him that day .i sent him picture showing engine light on an still no response in regards to the issue.i have been emailing daily ,thurs,fri,sat,today month 1st of may.no replies to any emails.i did codes on it ,it has at least 3 codes fault code 03 fuel volume regulator central sensor circuit low, malfunction 2nd code 562 hydraulic pressure sensor circuit high 3rd system voltage low. all three of those codes have to do with powertrain/transmission.the 1st code when i look it up said not to drive vehicle with those codes could do serious ******, powertrain or add more problems.so the truck is setting in my yard not able to be driven.they need to fix these issues.i took out loan an carrying insurance on it an by gosh they better get it done.tow it from my house to columbia city barts store to fix.i want receipts for work done /parts.the truck was in their lot for months priced high.auction value was around *****.

  Customer Answer

  Date: 05/16/2023

  From: ************************* <*********************> 
  Sent: Monday, May 15, 2023 4:48 PM
  To: Info@ mailbox <***********************************************>
  Subject: barts car store p *******
  
  the issue as been resolved as of today.they repaired an brought my truck back.so the complaint can be closed
  
  *************************
  

  
  

  Customer Answer

  Date: 05/18/2023

  From: ************************* <*********************> 
  Sent: Tuesday, May 16, 2023 5:33 PM
  To: Info@ mailbox <***********************************************>
  Subject: barts, *************************
  
  i emailed last night in regards to complaint against barts car store ******************.the truck was brought to me yesterday.i looked checked it over all looked good.si filed resolved well its bot resolved.i went to got totown this morning didnt even get out of drive an my engine light came back onhad it tested at autozone. same fault code as first time.transmission sensor fault then abs,1 other code. so issue is not resolved with barts.it needs to be corrected an fixed properly or i want my suv back an **** cash down
  
  *************************
  

  
  

  

  Business Response

  Date: 09/05/2023

  ********************** maintenance issues were fixed and we have not heard back from her. 

  Customer Answer

  Date: 09/05/2023

  The maintenence issues still aren't all fixed.its at a mechanic again as I type this.that vehicle was sold with no active tpms which is a safety issue an I have been told also due to the above illegal. I spent 120.for 4 new sensors.45 new tailight that was busted.20 for ambient sensor.drivers side mirror is still taped an doesn't heat.which was also sold with did not recieve lugnut key which I had to buy since they was aftermarket so I could get tires put on *****.now bad wiring issue.i will never ever buy or recommend barts in *************** ever.making payments on truck I've got to drive 6 times since purchase.so ma y other complaints about breakdowns.need to check an watch the reviews.those poor people like me got screwed just to make a commision.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the beginning everyone seemed to be very kind, attentive and helpful. We came to an agreement of $17,995 for the car and put down $6700 as a deposit. They were able to find a lender willing to work with my credit and I left with the car the same day. They had also agreed to take in my vehicle on trade and pay it off. (This was on January 14th 2023). Now let's fast forward a few days. I receive a phone call stating the bank needs more paperwork to finalize this deal. (Now I was skeptical because I thought this was over when I drove off). However I go ahead and provide the additional documents they requested. Another couple days go by and I have already begun fixing the car and ordering parts for it. I receive a 2nd phone call. The documents provided are not going to work and I need yet more paperwork sent in. Long story short I had to give it back. Meanwhile from January to March the car was getting several things done. Upgrades as follows:Purchased Audi: January 14th Purchase Price: $17,995 Deposit- $6,700 Financed: $14,***.** Window Tint: $225 January 22nd Grill-Symbol: $53.02 Upper: $208.99 Lower: $132.99 January 23rd Performance Chip: $99 February 2nd New Wheels: $961.93 New Tires: $1616.80 February 7th Weather Tech Floor Liners: $211.75 February 7th Front Engine Splash Shield: $60.49 February 8th LED Headlight bulbs: $49.99 Amazon Spark Plugs Replaced/Oil Changed: $160 February 22nd Total: $3779.96 W/o Wheels: $1800.23 Returned: March 14th Upon returning the car I asked for them to provide some sort of compensation for the money invested in the vehicle. (I don't see how this is my fault). I was told they would not provide any sort of money for any of the upgrades or even maintenance done to the car. They simply stated they would return the deposit and the rest was our problem. The car was returned with the original wheels but as you can see even with the wheels and tires deducted there was still quite an investment.

  

  Business Response

  Date: 09/05/2023

  ************************ attempt to purchase the Audi was unique due to his income. ****'s finance department explained the detailed income verification process required for his income source. Each customer signs a document explaining the process and the potential for further required data. During the process, the co-signer for ******************** declined to further participate and the financing was no longer possible. ****'s accepted return of the Audi, returned all cash downpayment and did not charge ******************** any usage, mileage, depreciation, restock, interest, detail, sanitization or rental fees for the time he was in possession. 

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2015 ***** Equinox from Barts 05/22,they told us vehicle goes through routine inspections and that the car has no issues. Vehicle has had an oil leak since the day we got it. Engine leaks oil to the point that we have to put oil in the car twice a week. When I contacted Barts the 2nd week we had the car my rep was just telling me he had to talk to his boss and would call me back. I eventually had to call him 4 times for him to tell me I have a warranty and there is nothing Barts can do. I called the **************** and they told me leaks are not covered by my warranty. When a few months went by and now 01/23 we contact Barts again, they tell us that the rep who sold us the car has been fired and that they want to make things right with us. We go into see what options they offer us, the only option they gave us was a luxury car that we needed $3000 down and our monthly payments would more then double. We were considering it and told them we would give them a call next day to let them know. We then get a call the next day saying that the person who ran the number is not the normal guy and that all the numbers were wrong and that our monthly payments and down payment would be higher.

  

  Business Response

  Date: 09/05/2023

  **************** purchased a 2015 Chevrolet Equinox with ******* miles. **************** first notified ****'s of his maintenance issue almost 10 months after purchase. Given the age, the vehicle only qualified for catastrophic powertrain coverage. The vehicle is required to be completely disabled. However, all customers have access to discounts on parts and labor at our service department and our network of dealer partners. If continued maintenance is not an option, ****'s will make every effort to trade **************** into a vehicle that satisfies his needs. 

  Customer Answer

  Date: 09/05/2023

   I am rejecting this response because:
  
  I originally contacted them a few weeks after purchasing the vehicle. The sales rep basically told me there was nothing they could do as the vehicle was sold as is. Then I called back at a later date and spoke to the manager that is when they offered me a Audi that was double my monthly payments. Never once did they offer to look at the vehicle or give me any other options.

  

  Business Response

  Date: 09/05/2023

  I understand each auto loan appllication is different and trading a recently financed vehicle presents its own set of unique challenges. Ultimately, lenders will have final say regarding the terms of any loan. Sometimes qualifying vehicles may require additional down payment or increased monthly payments to meet lender requirements. Additionally, **************** had the option of securing his own financing. It seems the logical first step would have been a mechanic inspection from ****'s or any other shop. Often times, leaks can be fixed inexpensively with a new filter or gasket replacement. I will work with staff to communicate all options with customers. We appreciate the opportunity to work with **************** and wish him well in the future. Please let us know if we can be of further assistance. 

  Customer Answer

  Date: 09/07/2023

  I was not able to respond to the last message I received.  I have had 3 different shops look at the vehicle. All of them telling me the same thing that the motor has already been damaged due to the history of this leak. They have all replaced the gasket to get the leak fixed but it has not helped. I even had one mechanic tell me this vehicle is the worst he has ever seen. I have receipts from the mechanics I have used to look at the vehicle. Is there anything else I can do?