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ComplaintsforTitan Exteriors
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Was hired last month to put a metal roof on my mobile home. Has not started the job.Business response
12/24/2021
Hi *******,
this is very disappointing to read. I gave you a sizable discount on your roof and I promised to get the work done in 6-8 weeks from the contract date. The contract was signed and dated by you on 11/22/2021. We have pushed your project up to the front of the line since you reported a new leak in your existing roof. We have not even reached the 6 week **** and we have done everything within our power to ensure our materials arrived in time to get your project done as quickly as possible.
Customer response
12/27/2021
Talked with *******. We are going to close the complaint for now since he received the roofing materials and business is working with him. He is waiting on the skylight and the work to be completed. He will contact us if he has any troubles again.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.