Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          AlarmSystemStore.com

          View full profile
          Location of This Business
          2450 W 300 S, Columbus, IN 47201-2788
          BBB File Opened:
          10/6/2005
          Years in Business:
          26
          Business Started:
          11/1/1997
          Business Incorporated:
          11/26/1997
          Accredited Since:
          9/23/2005
          Type of Entity:
          Limited Liability Company (LLC)
          Alternate Business Name
          • Protech Systems
          • Secure Systems Plus, LLC
          Business Management
          • Mr. Andy Bowman, President
          Contact Information

          Principal

          • Mr. Andy Bowman, President

          Customer Contact

          • Mr. Andy Bowman, President
          Products and Services
          alarm systems, fire alarms, security cameras, access control, medical alarms, alarm systems, fire alarms, Z-Wave Home Automation, security cameras, access control
          Payment Methods
          • Visa, Mastercard, American Express, Discover and Paypal.
          Refund and Exchange Policy

          • Protech Systems offers a 45 day return policy for most all products on our website with the exception of consumable products such as wire, batteries, food items, and pepper sprays. Additionally special order items and Pre programmed systems are not returnable for refund. Alarm monitoring service is refundable providing that the service has not been activated. GSM and other alarm communication equipment is returnable for a refund under this policy providing it has NOT been activated also. Activated GSM and other communication products are NOT returnable for refund. Any items prohibited for refund are generally returnable for exchange if defective and under warranty.

            We do not charge any restocking fees whatsoever providing the following conditions are met:

            1. You must obtain an RMA number from us via email ([email protected] or phone, 888-811-0727).

            2. Your RMA number must be clearly marked on the outside of the shipping package.

            3. Product (s) being returned must be packed securely in a separate shipping box. You cannot simply affix shipping labels / postage or write directly on the product package box itself and ship it in that manner.

            4. Product must be received at our warehouse location within 45 days of the order date.

            5.  Products being returned must be in new and resale condition, including the product's packaging and any manuals and documentation included with the product.  Any product returned appearing used, improperly packaged, with items missing, without the complete documentation materials or any of these documents being marked or tattered will either be refused for return or incur a 25% restocking fee.  Customer will be responsible for any reshipping fees for any item(s) that are refused for return.

            Please note that shipping charges are not refundable. If the item was shipped to you using "Free Shipping", then the original shipping cost to send the package will be deducted from your refund. Also be advised that all costs associated with returning a product are the sole responsibility of the purchaser regardless of the reason for the return.

          Contact Information

          2450 W 300 S

          Columbus, IN 47201-2788

          Get Directions
          Visit Website
          (888) 811-0727

          Want a quote from this business?

          Get a Quote

          Accreditation

          BBB accredited business

          Accredited Since: 9/23/2005

          Years in Business: 26

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.