ComplaintsforFirst Harrison Bank

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We received a call from the First Harrison Bank Fraud group 10-9-23 asking if we made charges from 3 different attempts and we answered no and the call ended. We went to the Bank the same day and spoke with the branch manager of Charlestown Road in New Albany, IN Mrs. *** ***** who stated that some of the attempts had been removed and the AIRB&B $1,625.41 that was still in the pending list may leave pending list as the other smaller amounts did and she made us feel confident in her statement that it would be dropped from the pending list and our account would need to pay close attention to. So we told Mrs. ***** we would go to the New Albany Police department and get a report to give her in case it was needed to catch the thieves. On 10-10-23 we left the police department and went to the bank to give the report to Mrs. ***** whom told us that the money ($1,625.41 charged from AIRB&B) was still pending and the money that is frozen during the pending process would return to our account today or tomorrow so we went home again confident but when we got home I looked at the on-line banking and the Fraud charge from AIRB&B had changed from pending to removed from our account and I wrote the fact to the bank message center customer service and they replied that Mrs. ***** had filed a dispute and in 10 days the money would be returned to our account in 10 days from dispute. We can not at all understand how this is allowed since we confirmed it was fraud on 10-9-23 and the bank allowed it to be charged and remove our family money (since we are on fixed income from my social security) on 10-10-23. So on 10-11-23 we went to the bank and Mrs. ***** stated she would allow over charges until the money was returned but today 10-20-23 we tried to use the account for food and renewal of car registration both of which were declined. The bank allowed this money removal the day after we went to the bank to in person dispute and Mrs. ***** said others had the same fraud charge.

  

  Business response

  11/27/2023

  The complainant was provided provisional credit for the transaction in question on October 24, 2023,
  under the terms of Regulation E. The claim is pending a response from the merchant through
  MasterCard before the credit is considered final.

  Customer response

  11/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

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