ComplaintsforJohn Jones Corydon

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased our jeep in the spring of 2022 and was sold the extended warranty. Six weeks ago the oil cooler housing cracked while parked and oil poured from the jeep. After making an appointment with the service department, we were all set up to have our vehicle towed to the location. (We are an hour away) The day before, my husband called and talked to the service lady and she said it would cost us and addition $300 to have it towed and warranty only paid $50. Or we could take it locally and pay the $100 deductible for the service so that’s what we chose to do. On Tuesday 2/20 the vehicle was towed to our local Jeep dealer and they took it apart and determined the oil cooler house was cracked. This component is an internally lubricated part that is covered under our extended warranty. Warranty company said they weren’t paying for it. Went back and for with local dealer and warranty company and they told us to call **** ***** and if they approved it the would pay. My husband called **** ***** every day last week and spoke with a younger gentleman ********) and was told he would get back with us. We’ve called everyday and no return calls or nothing. So we paid for an extended warranty that is useless and now we will be out the $1200 to fix our jeep. I would never recommend **** ***** to anyone or the scam of a warranty they try to sell. I’ve also reached out to the BBB. We just want a full refund for the warranty so we can pay to have our jeep repaired. The total of both warranties/plans is $4064 plus tax

  Business response

  02/26/2024

  In response to the customer complaint regarding the purchase of a 2017 Jeep Wrangler Unlimited on May 16, 2022, from **** ***** Chrysler Dodge Jeep Ram, Inc., with an accompanying CCC Gold Contract, we acknowledge the issue raised concerning the coverage of oil coolers under the said service contract.
  Upon review, we confirm that the CCC Gold Contract does not cover oil coolers, a detail determined after consultation with the service contract provider. **** ***** Auto Group operates independently of the decisions made by the service contract company regarding coverage approvals.
  We regret any inconvenience caused due to any perceived lack of responsiveness or communication prior to this notice. Our records do not indicate prior communication regarding this issue, and we take this opportunity to address the concern directly.
  To initiate a pro-rated refund of the service contract, the customer can contact [email protected], providing their name, vehicle information, and contract details to proceed.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased car for daughter. On way home it had blown motor. Shared concern was told it was used and that they didn’t have to fix it. Scottsburg ***** ***** looked at it as I had to have it towed to there shop day of purchase. Had not drove car for 20 minutes when it was overheated on side of road. This car clearly had not even been inspected asked if there was anything I could do to get out of purchase day of buying since motor was blown. . Was told verbally I could not but they would put another used motor in it. Got car back from them with a junkyard motor that they did replace. 14 months later have another blown motor. And several other issues. Have list of issues from mechanic. Owe several more years on a lemon that has not ran good from day 1. When Scottsburg opened up the hood on day of purchase there was things held together by rope. This car clearly was not inspected but rather quickly brought in and sold to us. When I questioned the day of purchase if car was inspected the salesman assured us that all used cars go through a vigorous inspection. How did they miss a blown motor. How is a car with 70,000 miles in need of third motor

  Business response

  12/01/2023

  We do not have record of a purchase with your name from **** ***** *******.  Please contact our Customer Service Manager at ************ or *********************** so we can look further into your comments. 

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i bought a 2016 jeep from their scottsburg in. lot the right turn signal didnt work they said tob ring it back i did they keep putting it off sent me to corydon they said they were having a hard time getting the part never called me back i have called so many times about it talked to managers they say we will get back with you never do i tell them it is dangerous this is poor sevice they need to fix it or trade for same price and miles etc. they knew this when i bought it the sales man wrote it in but he quite the next day please help i have been going around and around with them they just keep lying and putting me off thank you

  Business response

  08/03/2023

  ******** ****** purchased a 2016 Jeep Compass on 6/7/2021.  We sold the vehicle as-is and the only thing owed after the sale was a windshield repair.  Two We have been in contact with ******** to give her options to repair the turn signal.  

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Recently bought a used 2020 F-150 from them and It was listed as both "clean interior" and "professionally detailed" in the online listing, but I was very dirty inside when I showed up to look at it. During the sale I was told that they write them up like that even if they haven't cleaned them "yet". They had it a month but said they would get it detailed for me. I had to bring it back (keep in mind that this place is an hour away from my home) to have them take it to the detailer. They got it Monday at opening and returned it to me on Friday. They told that it was going to be taken to an actual detailer but had a shop guy try to clean it again. They told me this guy was great at cleaning and did the best he could. This is what I received. Last night I picked up a can of upholstery cleaner and cleaned the console pad and that's how dirty the towel got. These guys are a joke, 2 attempts to clean it and they give me this? I'm now being told "Your welcome to detail your own car but per my boss we are not investing any more money it to the truck thank you for your business sorry we could not meet your expectations have a great evening" what money did they invest?

  Business response

  09/16/2022

  Mr. ***** purchased a 2020 Ford F-150 from John Jones Auto Group.  The vehicle was advertised with pictures of the seat and vehicle condition.  Upon purchasing  the vehicle, Mr. ***** signed an agreement stating the only thing owed to him was a detail. The vehicle was detailed two separate times, one cleaning by our team and another cleaning hired by an outside company.  Upon notice of Mr. *****'s complaint, our Customer Service Team contacted Mr. ***** to resolve the issue.  He wanted to be reimbursed for additional detail he spent on the vehicle.  We have agreed to work with Mr. *****, but have not received a response.  

  Customer response

  09/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not see the email they sent me for follow-up so I was still waiting. I have responded to it and sent the requested invoice for the time and materials involved with getting the vehicle cleaned. The same invoice is also attached here.

  
  Regards,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩