Business ProfileforAt Your Bark N Call, Bed & Bath Inc.

My dogs were boarded for 11 nights. When I dropped off, I filled out the paperwork that they would receive a bath and get their teeth cleaned. Neither was done. When we called to question why they came home like this and express our concerns regarding the health safety of our children and dogs, we were given different excuses every time. First we were told that it was because they weren't on the schedule. Then told that it's no longer included for large breeds, however we weren't informed of this when we dropped off. We boarded in March and you did a bath for both dogs without question. Then we were told there wasn't time to do it which is why it wasn't done. The story kept changing on why the service promised was never provided. My dogs came home covered in mud/poop, sticks stuck in their fur, tons of matting, scabs from injuries on tail and back. We had to bathe them ourselves before allowing them to come in to the home for fear of what they could pass to us or each other. I tried discussing it with the manager ****** and she continued to tell me there was nothing she could do. She said I could bring them in for a bath and pay an additional $100/dog when I already paid you $1100!! I'm sorry, but you promised a service for boarding with you and you didn't provide it. Every boarder gives a bath for the purpose of avoiding illness to the dogs or the families from what is transmitted from dog to dog while there. I'm extremely disappointed with how all of this was handled and how you chose to send my dogs home. This is a huge mistreatment to my animal to allow them to be like this and send them home this way. I trusted you with my babies and you all did not take care of them.