ComplaintsforRegion Pool & Spa
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a pool from Region Pool and Spa almost a year ago. The heater they installed does not work. They finished the pool barely in time to close it last year. Upon opening this season (May 2023) the heater doesnt work. They sent several people over here and there without appts. One was a concrete guy.. one was a kid.. I dont even know who the others were. In every instance nobody could get it working. They finally said we needed to get a new heater delivered. That was six weeks ago from today (10/1/2023). They will not return calls, texts or emails. This has been a horrible experience from day one. I have a brand new pool and cant use the heater. I paid Region Pool and Spa almost $80,000 in total.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.