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Find a Location

NWI Tree Surgeons has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNWI Tree Surgeons

    Tree Services

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9840 Grant Pl, Crown Point, IN 46307
    BBB File Opened:
    6/17/2024
    Years in Business:
    1
    Business Started:
    12/13/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    By Appt. Only
    T:
    By Appt. Only
    W:
    By Appt. Only
    Th:
    By Appt. Only
    F:
    By Appt. Only
    Sa:
    By Appt. Only
    Su:
    By Appt. Only
    Business Management
    • Mr. Ruben Michael Arroyo Jr.
    Contact Information

    Principal

    • Mr. Ruben Michael Arroyo Jr.

    Customer Contact

    • Mr. Ruben Michael Arroyo Jr.
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Deposit made 04/04/2024. Was told 2 weeks out weather permitting. Never heard back. Reached back out to follow-up and was told city code enforcement was holding them up for lack of company decals on company vehicles. Was told again it would be fixed. Still waiting....it is now 06/17/24 with no known resolution and still minimal contact with company.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mrs. Lexi M

    2 stars

    07/30/2024

    I called for a quote in the fall '23, when on Thanksgiving one of our trees fell. We weren't financially prepared for the removal of the fallen tree & other trees that needed to be cut down. ***** mentioned that if we wanted to, he could lower the price if I called him for the job in the winter months when it's slower for them. Life happens and I had to wait until the summer of '24 to get this project going. I called ***** back, signed the contract early June. They came to complete the job mid-June. We hired him to cut down three trees, trim others and grind all the stumps through the land. 1. They came to complete the job earlier than scheduled. Which was ok with us**.2. I offered them waters & whatever drink they wanted, access to the guest bathroom, and bought lunch for them one day. One of them even took dinner home for the family on our extra dime. Which we did out of the kindness of our hearts.3. They ended up being here for 5 days & didn't finish the job! They left tree ************* marks on a neighbor's front ************** paper towels, water bottles empty/full throughout their working area. My *********** had to clean it all up. We put the tree debris on the curb for the town to haul away. I called, texted, and FB messaged to see when they were coming to finish, in the beginning, ***** responded but later stopped responding, blew me off and even blocked me for the weekend. When I finally got through to him, he said he'd be back as soon as they could because he had pneumonia, then minutes later wrote letting me know he was going to ****** to clean up hurricane damages. FYI, we paid b4 the job was completed because he said he had to pay one of the guys and asked for $500, trusting him, we paid him the balance owed. (I know, we're too trusting) It's almost August and nor he or his crew have been back since we paid in full.I suggest that if you do hire them, you hold on to your monies and make sure they complete the job and clean up before you pay them.

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