ComplaintsforLucky Brush Chimney
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last fall I contlracted with Lucky Brush to do the tuckpointing on wrap around porch and chimneys. They began last May or so, asking ****** for the work, and wanting a **** deposit the day they showed up to start. They got the original work done in one week and took the vines off the extra section before they left. They received a check for ****** then. When I insisted they send the young men back to correct imperfections and also go ahead with the last section which has mortor so old it will have been original with the house and is fast crumbling out now. The owner is insisting that I remove the vines myself now, but I see no reason the men can't do it again. I am guaranteeing their price and any extra required, of course. But they will not set a date to finish. It is getting down into the fall and cold weather, so I need to have this done before winter. Thank you for your help.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.