ComplaintsforCornerstone Equipment
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Complaint Details
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Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a **** ******** *****, can’t get the title For it , purchased in Feb 2023, Have reached out About once a month, several Dept nothingBusiness response
01/29/2024
On behalf of Cornerstone Equipment, we are extremely sorry for the problems post sale. Customer service and follow-up is the foundation of our business.
When learning about this situation, we have changed our internal process to provide more insight and documentation for customers wishing to title these machines. This should prevent this frustration from ever happening again.
Upon hearing this concern, we provided a certified copy of proof of origin for the customer. This was sent overnight with signature request to the customer. Customer has received this document. Also, we called and personally talked to the customer explaining the next steps to obtain title at the local courthouse. Customer has said this issue is resolved.
If there is any other concerns or difficulties to register the unit, please contact us directly.
Thank You
Cornerstone Equipment
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.