ComplaintsforLong Fence, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, I paid the company $8,200 on 12/08/2021 to install a vinyl fence in my backyard. (I have a copy of the canceled check) They have yet to perform their services, and we are almost going on a year. I have tried calling and leaving numerous messages, but the company has yet to return my calls. They blocked my number! At this point, I want a refund and warn other clients not to pay upfront.Business response
02/08/2023
Hello,
I apologize for the delay in response I have had back surgery due to it being winter and decreased work load and had forgotten where I had set the letter of the complaint.
We have since resolved the issues with the client. We have never stolen their deposit and have been installing their fence as weather permits this past month between holidays. We have continuously kept in touch and updated with every delay. Our phone service provider had switched which was also emailed to all clients as well. We have hit desperately hard times this year almost shutting us down and wrote emails to all clients stating as such. We were unable to hire any help this year as no applicants came to their interviews. So it has solely been my husband installing this year delaying us significantly. We have had many family issues this year between grandparents which I cared for as I am a nurse full-time and we had our daughter in August as well.
We do not usually operate this way and it has been made very clear to all of our clients our apologies and upon completion we are compensating with percentage removed due to the severity of delay.
Please let me know if there is anything needed on our end.
Thank you,
*******************
**********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.