Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 15, 2022, I spoke with **************** in regards to a new final drive motor advertised by LPS. She stated the drive was new and total price for part, tax and shipping was $4,036.86. Part arrived November 17 unsecured in transit. I sent her an email asking if part was new, again she stated yes. Took part to mechanic, he said it was not new with paint covering dirt. Again she said it was new with year warranty. Mechanic drained oil from motor and it was burnt black oil. Sent her video of oil and she asked why drained oil. Told her to put in recommended oil machine required. Gave her my mechanics telephone numbers to contact him if she had questions, no calls to the mechanic. Numerous emails and calls with no results. December 28, 2022 part was shipped back to LPS. I sent them pictures of the drive motor which did not have any numbers on it except trucking company numbers for transit. January 9,2023, I received an email from ******* advising me to contact ************ After numerous emails to him, I received a call from him stating the part was new, they tested it for an hour and a half, no problems with it, replaced it back on shelf for resale. He stated I did not want it back, refund would be sent in 3-5 business days. January 17, I checked my bank account and found a refund of ********. I contacted LPS accounting and was told I was charged for repairs (on a brand new part). **************** refused to talk to me and no return call from **** to explain the repair charge. The part I ordered was supposed to be new, not used, remanufactured or altered. In my opinion, this is consumer fraud. The part I received was nothing like what they advertised.

  

  Business Response

  Date: 01/30/2023

  The part that you got was a new one.  You should not have changed the oil in it.  I can not sell it as a new one now because you tampered with it.  If you got a product you didn't accept, the product should have been sent back.  The cost came in when we had to go through and drain the oil back out and put the correct stuff back in to sell it as a used product.  If the product would have been warrantable, then you would have got the whole amount back.  But this was not warrantable.  

  Customer Answer

  Date: 02/05/2023

   I am rejecting this response because:
  
  Your idea and mine are different on the part being new. Any body in the business that orders new parts will change the oil in order to make sure they are in compliance with manufacturers specifications. You committed consumer fraud by selling a used part as new. I even gave you the benefit of accidentally sending me the wrong part. I purchased another companys part and it was totally different than what you sent. My mechanic has been in business over 30 years and has worked on all types machinery and has offered his assistance with the outcome. But reading other reviews, this is nothing new to yall. 

  

  Business Response

  Date: 02/06/2023

  You have the option to send it back for at least a partial refund.  We will have to inspect it.  

• Initial Complaint

  Date:06/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 16th we bought 2 drive motors for a skid steer totaling ******* each, when we went to install units we found one of the motors to be wrong after a back and fourth they agreed one was wrong and to send it back once there they would inspect and send me another replacement unit. because of time issues. i asked if they could just send a replacement while there unit being returned was in shippers possession. they declined so they said they would sell another one to me to speed up the process and once the wrong unit arrived and was inspected they would refund the money. I agreed they charged me ******* for the unit now this is now May 16th we received the unit and installed the next day, and found one of the units bad and leaking fluid I contacted them now they say there's no way to tell witch is bad they want me to send both units back for testing to see if units are warrantable, before shipping replacements its now June 15th,, I have spent 2 weeks back and forth emails trying to get them to understand this is strike 2 I'm out of time they want me to sign papers basically giving up any right to reimbursement . the Time and labor installing and removing these units not to mention the fluids lost amount to thousands of dollars.. All I'm asking is that they send replacements at the same time These units are being shipped back to them... in both instances they sent a wrong unit and a bad unit but I'm the one paying... I feel I shouldn't have to bleed anymore

  

  Business Response

  Date: 06/15/2022

  All we are asking for is the warranty registration to be filled out.  We need that to be done before we do a warranty eval on it.  If you do not send this paper in, it will not be a warranty.  This is all stated on the paperwork you got when you got your motors.  We will not send you a new motor until without charging it or until we know what is wrong with this one.  We can't just send you free product.  The paper you are filling out is not saying you won't get a refund.  If we see that it is a warranty, we will fix it and send it back to you if you wish.  If it is not a warranty, then there will be a charge for fixing it.  All this is on our website and in the paperwork that you have received.  You have not been workable in trying to get this resolved.  The manager tried to call you and you didn't answer and there was no way to leave a message.  

  The paperwork also says that we will not pay for labor or oil.  Again, this is on the website and the paperwork you received.  We are not responsible for this.  

  Customer Answer

  Date: 06/16/2022

   I am rejecting this response because: As I have said multiple times, once that paper is signed that has been looked at buy my lawyer. I will be giving up any rights to reimbursements lost because of LPS defective parts. Also  Note that I was charged hundreds More for a replacement motor that was shipped to replaced the wrong motor that LPS sent. I contacted LPS the Next day after delivery stating that the now more expensive motor was defective. How is there any question as to "if" its under warranty. Now If I send them back and now they say its not under warranty because of me filling a complaint, I've lost everything. with 2 issues and charging more more for there mistake. I have no Faith that I will be treated fairly moving forward, Not to mention they could have started the conversion with "would you please send in the warranty paperwork" but it took multiple emails and phone calls to even get to that.. that has passed.. if in the start **** asked for the paperwork and not left me hanging foe weeks all of this would have been avoided. all of this shows bad business practices      
  
  
  

  Customer Answer

  Date: 06/16/2022

  here is the paperwork they want, that my lawyer says if i sign I have no way to argue for reimbursement in court  because signing means i agree to these terms . I don't want to take this to court but If this situation gets worse I have no other way but to take to court to get my money back plus lost time, product  and labor