ComplaintsforWholesale Kings

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been experiencing some issues with a auto dealer and I feel they are trying to protect themselves and stall as I reach 31 days. I was looking for help to see if they are breaking any laws in my case, and if I have the right to return my vehicle for a full refund or to return it and not be charged for a surrender.I purchased my used vehicle (2009 *** X6 x50i) from Wholesale Kings of *******, ** and was approved a loan from ******************** Services of **********, ** on August 23, 2022. My 2008 **** Grand Cherokee was traded in with a negative equity of $6800, and a $3000 deposit was required to be sold to me as is.On the date above I noticed a blue smoke exiting the exhaust pipes before leaving the lot, so I asked the dealer whats going on. The Dealer stated he forgot to tell me about it, and that he believes someone put the wrong type of gas, and that if I put premium in a few times it should stop. I immediately knew something was wrong and asked that they have the mechanic look at it. I was promised my Vehicle to be looked at for three days and was told mechanic was not well. August 29, 2022 is when their Mechanic was supposed to look at my vehicle but was told to come the following day. The same day, Aug.29, 2022, I took my car to **************** and the manager of services told me that he is familiar with the issue and that I need to take the car to a specialist. After hearing this I became agitated and drove to the dealer the same day, and found that the mechanic was there working on cars! The manager of services put my car ahead to be looked at and they claimed they did not have the equipment to get to the root of the issue which should have been figured out before I bought it. I was then told to take it to a *** specialist and get back with them to help me with warranty claim that came with my contract. I talked to a *** specialist also that same day over the phone and he automatically knew what was wrong with my car and informed me that there *

  Business response

  09/09/2022

  *************************** purchased a used 2009 *** X6 from Wholesale Kings.  She was referred to us by another dealer who could not get her financed on any of their inventory.  Once here, she looked at our inventory and she selected the *** as the vehicle that she wanted to buy.  She test drove it and liked the way it drove.  The *** was the only vehicle that she wanted.  After the test drive our finance department worked on getting her approved for a loan on the ***.  She was approved and signed all of the paperwork to purchase the *** and she did trade in her **** Cherokee.  She bought the *** AS IS with no warranty provided by Wholesale Kings.  She signed the **** OF SALE which states it is sold AS IS.  She signed the BUYER'S GUIDE which states that it is sold AS IS.  She signed a DUE **** / WE OWE that states that it is sold AS IS.  The vehicle met her expectations when she was here and she was satisfied with how it drove when she went on the test drive.  I highly doubt that if she had a problem with the vehicle that she would have bought it and traded in her ****.  After speaking with her on the phone recently she told us she would have to get an attorney involved because when she asked if we were going to pay to have it fixed, I told her no. 

  Please realize that sales documents and loan documents are legal documents which complete a transaction.  These documents state what is required / expected of each party in the sales transaction.  If it states AS IS then it is AS IS.  If something was stated in the contract that the dealership was required to do, then we would be required to do it.  That is why we have customers test drive their selection.  We don't force anyone to buy a vehicle, or to sign sales documents and give us money or get a loan.  As I told ************** on the phone, unfortunately I was not going to be telling her anything that she would be happy with when I told her that we are not responsible to fix her vehicle.   I looked at her documents from the service centers that she took the vehicle to, and I am curious how a failed MAP sensor means that the engine needs replaced.  I am certainly NOT a mechanic though so I guess they should know what they are talking about.  We never want an unhappy customer.  An unhappy customer will tell more people what they don't like about us and their experience with our shop than a happy customer will tell people about what a great experience they had here.    

  Customer response

  09/12/2022

   I am rejecting this response because: regardless of the test drive, or me loving the car, like everyone does when they like a car, but this has nothing to do with the fact that they were aware of the smoking from the exhaust and failed to tell me about it until I asked after noticing it the same day it was sold to me and the documents were signed. Wholesale Kings said they been seen the smoking, and had another customer test driving it. They also said the smoking came and went away a few times before I bought it. Why was this told to me after all the paperwork was signed? They want to act like Im stuck with the car now because I signed, thats what they wanted, they never wanted to look into it further before they sold it to anyone, and had a plan. When they noticed the smoking in the first place, wholesale kings should have did a better investigation before selling it to anyone instead of assuming the issue and still selling it because clearly as she stated she is no mechanic especially if you think a blue smoke has to do with the wrong gas being used. Seems to me that by her bring up of the fact that I chose this car and signed for it because I loved it, shows that shes making this my fault for buying it and has not admitted at all to knowing about the smoking or the fact that her mechanic didnt have a clue what was wrong and probably didnt have a clue before selling it to me, so they made an assumption, put it up for sell, and banked on the warranty to fix it. They acted so unaware, but the engine was found faulty by *** before I bought it, and I have proof, so the warranty denied it. Theres laws to this whether I signed AS IS or not. This issue will be handled.
  
  
  

  Business response

  09/14/2022

  As was stated before, the vehicle was sold AS-IS by the dealership.  I was not here on the day that the customer purchased this vehicle, so I am not aware of any issues that were discovered by the customer at that time.  I am simply stating the facts that the vehicle was sold AS-IS by the dealership and the customer was aware of this and did sign documents that state this.  I am stating the facts when I said she came to the dealership, she picked out the **** she test drove the *** and then she went through the process to get approved financing for the *** so that she could purchase it.  After the customer bought the *** and took it to the *** service center, she said they told her that the motor was suggested to be replaced when the vehicle had ****** miles on it.  The vehicle now has ******* miles on it according to their service ticket dated 9/6/2022.  Our dealership and the finance company both reviewed the *** FAX and the **** CHECK reports for this vehicle on 9/6/2022.  There is nothing on either report that states that the motor needed to be replaced.  The ************************ created the BUYER'S GUIDE that is used by auto dealers which is where the dealer has to disclose if the vehicle is being sold AS-IS or if there is a warranty on it.  It was sold AS-IS and this was disclosed to the customer.  With anything that is used, there is the unknown of how the previous owner used the item and maintained it.  As a vehicle ages and is driven parts will wear down and things will eventually have to be serviced and repaired / replaced.  The timing of any of these potential repairs is an unknown factor and that is why the AS-IS disclosure is used.  

   

  Customer response

  09/15/2022

   I am rejecting this response because: they are stating the facts on things that are irrelevant and that i didnt deny. Its a fact that she was aware. How about she state the facts that matter to this situation instead of going around them. She told me to my face she knew the car  was smoking, so now we gone lie and say we were unaware? I have a warranty plan for 2 years with ASC and they tried to throw the issue on them. The fact that they wont even help with the cost of a new engine replacement blows my mind when they know that car was smoking before I bought it but now they are really acting clueless to what Im saying just because the engine replacement was not reported to carfax. She still has not brought up the fact that her mechanic tried to see what the problem was and the only reason they offered to look, is because they were aware of the smoking. Im tired of playing games with this lady, I will go to the news if I have too, they already overcharged me for the vehicle. Im going to make sure this does not happen to anyone else. This is ridiculous!
  
  
  

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