Customer ReviewsforTowne Fire and Water Damage Restoration

This company did come right away to dry out damage in my basement family room but it went downhill from there. The project manager never contacted me once they had the job and the only contact was when I called and left a message for him to call me back. He preferred to deal only with my insurance company and not me. After waiting for over a month to get some information I called and he said he made a supplemental claim with my insurance company but they hadnt gotten back to him. Hed not told me anything about that until I contacted him. I contacted my insurance company and they emailed me the information the same day which I forwarded to him. I waited to hear back from him but again after a few days had to contact him, thinking he had what he needed and could put me on the schedule. He said he needed one more thing from the insurance. I waited six weeks before I called him again. He told me he didnt get an answer from my insurance company and that were dropping your job. He wants to deal directly with the insurance company. This was after five-and-a-half months of waiting with things torn up in my basement. I called my insurance company and they said they didnt receive any further request from him but would have approved what he wanted, coverage to move things out of my basement, stored in a pod and then move things back in when the job was completed. Since he said were dropping your job I assume that it was not just him but the company. The project manager was difficult to work with, very dismissive of me and was very unprofessional, never taking any initiative to communicate with me and wanting everything to be done by working only with my insurance company. To me this is very poor business practice and Im sorry I went with Towne, glad not to work with them any further. I consider them unreliable and untrustworthy. They recommended another company, which I did not contact since I dont trust Towne.