ComplaintsforDaylite Inn
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Date of transaction: ******* Confirmation number: ************** Amex travel trip ID: ********* Total paid: ****** The business was to provide me a clean room for three nights. I stayed 1 night in the hotel. I was not going to let me and my 7 year old son sleep in that disgusting hotel again. There were bugs everywhere. Sheets were not clean. It smelled of smoke. There was no soap and no towels, the mirrors were not clean and had fluids on them. The business has not tried to resolve the problem. Every time I call, I am never able to speak to a manager, as he is never there. I am unable to get a refund with **** because the merchant must accept the refund.Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reserved a room on hotel.com for this place and have not been able to contact anyone about my reservation. They have no working number. HOTEL.COM made an attempt to contact them and still no working phone number. I have made an attempt to cancel my reservation because I paid for my rooms upfront. I did not see reviews about the place until afterwards. I cannot reach anyone about the issue. The place is in Elkhart, ******* and has a ******** phone number. Three customer service reps at ************************** tried reaching out and told me they couldn't because of no working phone number.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.