ComplaintsforIndiana Toll-Roads Contractors, LLC
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Recd a text from the INDIANA TOLL ROAD stating that I owe money for driving thru a tollroad. This is news to me as I havent used the tole road in over 2 yrs. My out dated responder is still on my vehicle but you would have to get inside my vehicle to read the numbers. and to date, I have had no break ins or vehicle tampering ever. THIS IS A SCAM. Also, this happened once before where they took money out of my checking acct. I notified ***************** discovered it was a scam and refunded my money. We also closed down my account so needless to say they are not targeting my bank account because it was changed. Rather this is possibly a random texting ***** that got access to the Indiana Toll Roads database & the rest is history. I am completely disgusted with the Indiana Toll Road not catching this as well. I need your help & will completely assist in every way I can. Thank you. Here is the link that was texted to me. *****************************Initial Complaint
11/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
[copy of email communication sent to both ** Pass and IPass on 11-14-23]Please refer to my email below dated 10/25/23 and the last invoice received on my end (see screen shot provided).Since the ** Pass support team, copied here, has not generated the necessary results, I now plan on reaching out to the Better Business Bureau, thanks image0.jpegCustomer response
01/03/2024
******************* I resolved the issue with the vendor, thanks
Sent from *****'s iPhoneInitial Complaint
03/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On March 6, 2023 I drove from Portage, Indiana to ********, ********. I stopped gave my ticket and paid my $3.90 at my exit booth where there was an attendant present. On my way home I stopped, there was no attendant present, I scanned my card and inserted $10.00 and waited for my change that never came. The screen then says I owe $50.00 more dollars for a total of $60.00 to go through the booth. I hit help over 5 times and nobody answered me or helped me. I had to get out and push the gate out of my way to get through. On top of that I'm still owed my $6.10 in change.Initial Complaint
07/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have used the transponder for tolls for many years. No prior problems. In June 2022, we made a round trip from MI to PA. Credit card tolls were paid in full. In July 2022, this Company added a charge to our account for some $47.92 when we incurred no charges at all. When we contacted them, they stated that they were permitted to charge us for no actual use of their facilities based on previous use. How is it legitimate for any company to pre-charge prospective customers for services they have not incurred at the time? Certainly, a customer who uses a service must pay for that service. In this case, the customer did pay in full for prior used services for 6/22. For 7/22, there have been no charges at all but the company charges in advance for no services. This practice was never applied to our account in the past, and it appears to be very improper to bill and take money from any customer BEFORE that customer even incurs a charge for a service. I am asking that this Company stop this practice and delete this charge of no services from our account.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.