ComplaintsforAirxcel
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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My air conditioner on my camper is a Coleman Mach and has a two-year warranty on it. I purchased the camper in September of ******************************************************** October of 2023. I took it to a qualified service center and the service center has told me over and over that they are doing what Coleman Mach has asked and that my air conditioner qualifies for a warranty replacement, according to the forms that they have filled out. Coleman Mach has been delaying sending the replacement for over two months now and I have already had to cancel one trip, and its looking like I will have to cancel another one for next week since their replacement still has not come in. I would like them to honor their warranty by replacing the defective A/C unit and reimburse the expense that I have had to endure from them wasting so much time in doing so. ($20 in cancellation fees so far).Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a Coleman RV Mach 8 heat pump that has failed. It is under warranty but because I will not be in one place for three months I cannot get a qualified technician to file a warranty claim. I did have a qualified technician diagnose it and confirmed the results with Coleman/Airxcel but he would not file a claim because he wouldn't be performing the install. Since I know where I will be in the future I have called shops in those areas but they will not make a claim based on another technicians diagnosis. This is because Coleman back-charges technicians for units that they install were improperly diagnosed and no technician will accept another technician's diagnosis. So I can't even get a claim started. Coleman has units available but they are all earmarked for vehicle manufacturers and retail trade and their representatives have told me that warranty claims are the very last to be fulfilled.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.