ComplaintsforMoto Cars USA, LLC
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a vehicle from Moto Cars during the process the stereo stopped working along with back up camera and steering wheel controls they assured me they would pay to have it fixed after 4 months of telling me they kept ordering the wrong stereo sent picture of stereo so they could find the right one still nothing so I offered to drop the vehicle off to them to get it fixed after telling me they had an appointment at numerous places **** dealership Best Buy which it was never taken to either place I checked after 3 weeks of giving me the run around and never even calling I was the one who had to keep calling them to even find out the status of my vehicle so I call on Tuesday January 30th and they inform me my vehicle is done so I ask if everything is working properly and he couldn't tell if everything is working so I ask them if they would take it to a stereo shop there in ********* where the dealership is located to have it checked out before I come pick it up because I live ************************************************************************ the next day and none of the agreed repairs had been done they give me an estimate of 504 dollars to repair everything that **** agreeded to pay for so I contact Moto and they tell me they refuse to pay anything to get the repairs done I even told them I would pay half I just wanted it fixed and they still refuse to pay anything so after 5 months of dragging this out and 3 weeks of having my vehicle you don't plan on doing anything there answer to me was we've done all we plan to
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.