Business ProfileforQuality Restoration

July 8, 2022- July 11, 2022 The business sent me an invoice on July 22nd after having to contact the company 4 separate times via phone and email. Beginning on July 13th the first email was sent to ask for an itemized invoice. By phone, I was told that an invoice would be sent to insurance. I stated that I wanted to look over the invoice first. I was contacted on the 15th stating invoice would be sent within a couple of days. It was 6 days before i emailed again asking about the status. on July 22 an invoice was sent. It was sent with $436.58 worth of services or equipment that were not used. I emailed the company with my discrepancies. They fixed the misinformation at that point. During mitigation process, we were told that we would get a 1 hr notice before arrival of company. On 3 occasions employees showed up unannounced. Services were promised to remove all water from our basement, basement dry out, mold removal, and waste removal, as well as reconstruction services. Drywall was cut 2 feet up in most areas, most of the carpet was removed, the carpet left on the stairs after being told it would be, and there was a large section of carpet that was bagged and left in the basement. The basement had a subflooring that we were told would be checked for mold and removed if there was mold present. A small section of flooring was cut out and tested. That individual piece did not have mold on it, so we were told that that basement was dry and there was no mold. Drywall pieces were left along the walls along the subfloor. When those pieces were pulled up by the homeowner there was mold along the subflooring. They came unannounced to pick up their fans, we were not contacted again by the company as it related to the finishing of the mitigation or the restoration process. Company called again to discuss displeasure with services. He stated he would get back to me. Has yet to do so. Subflooring was removed by a separate company. water and mold found under floor.