ComplaintsforMills Body Shops

• Initial Complaint

  02/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On dec 28 I picked up my truck from mills body shop which had been there over 1 week to repair/replace the damage to the front bumper of Toyota Tacoma. I was not happy with the repair as there was a large gap between the bumper and how it should fit up next to the truck. They took it back the next day and moved the bumper up slightly. I was still not happy with the repair/look. I got in touch with the shop manager *** and he arranged for an insurance adjuster to look at it. The aftermarket bumper does not fit properly and road grim water from the tires flows over the top of the bumper. *** told me that he would order an oem bumper and they would “dry fit” it. I also received a call the next day from ms ****** adjuster confirming that they were ordering the oem bumper and the insurance would cover it. One month later after no call received from *** and after several days of leaving messages for him to return my call, he states that he “can’t find a oem bumper” and the insurance is not going to pay for it. This is incorrect according to ms ******. I also informed *** at this time that the left blinker is not working and when I looked at it there is water in the light compartment. Please help me get in touch with someone who can help me resolve this issue. Thanks

  

  Business response

  03/31/2023

  From: *** ******* ***************************** 
  Sent: Thursday, March 30, 2023 9:36 AM
  To: '*** ******* ***************************
  Subject: RE: complaint

   

  To whom it may concern,

   

                               In regards to the complaint of Ms. *********, the aftermarket bumper that was put on her truck was based off of the insurance’s guidelines. This is due to the age of the truck and her policy. Once the bumper was put on the truck, the technician noticed that it was off on the left side. Upon looking closer he found that some PRIOR damages were found that another collision shop had not repaired completely (No Safety issues involved). This was not allowing the bumper to fit exact. With the assumption that Ms. ********* was satisfied with the prior repair, the tech fitted the bumper as close as possible. She picked her truck up and was not completely satisfied with the fit. We told her that we would reach out to insurance company to see if they could have someone look at the truck. The adjuster came out several days later. We explained to him the facts and he declined any further action because of the prior damage. We relayed this to her. She was not happy and wanted a factory bumper put on. We then went to a claim’s supervisor (in order to help her) to seek approval with her wishes, which they do not owe. We were given approval to " Dry fit " a factory bumper, which also has a possibility of not fitting correctly either due to prior repairs. The painted factory bumper for her truck is discontinued. The only bumper available for her truck is chrome. We contacted Ms. ********* and advised her of this issue. She stated that the chrome bumper will be fine. We will fit new bumper on and have the Insurance company and the customer look at it together. We had set her an appointment for April 5th. That was the soonest we could get the part and get her in. We have went above and beyond to help her and we have moved forward with this matter as quickly as possible with regards to getting approvals and communicating back and forth with all parties  involved.

   

  Thank you,

   

  *** *******

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